Midi note information is, in a way of speaking, a mono data bite, But it can also control the playback synth's pan, volume etc. The question I have= Is sound only coming from one side of the stereo field, or is it Mono??, those are two different scenarios.
Mono implies an equal sound from both left and right. If this is the case then the synth has an issue.
Or are you talking about a multi channel situation where intruments are panned but this is not happening?