I suppose after having waited nine days for a response from my second mail to Cakewalk regarding the billing concern of my X3 upgrade, I need to accept that it ain't gonna happen..

This may be frowned upon, but have you tried to PM one of the Cakewalk staff that frequent the forum?
 
Brian

petgod1
I suppose after having waited nine days for a response from my second mail to Cakewalk regarding the billing concern of my X3 upgrade, I need to accept that it ain't gonna happen..

Hey!! Get in the queue man - some of us have celebrated anniversaries of waiting for an answer to a question from CW.

petgod1
I suppose after having waited nine days for a response from my second mail to Cakewalk regarding the billing concern of my X3 upgrade, I need to accept that it ain't gonna happen..

I don't manage our billing, but if you want to shoot me your case # I can pass it along today.

I have a similar situation - not related to billing, but submitted a technical support ticket well over a month ago - no response.  I don't have the ticket # handy here (I"m currently at work), but tried to PM you about it Ryan - and received a note that you're not able to receive PMs.  Am I doing something wrong?
 
UPDATE:  Ryan was kind enough get in touch wtih me via PM and gave me some workable solutions.  Also, it looks like I never actually submitted a tech support ticket, but errorneously entered my question inot the 'other comments' section of my profile when attempting to submit the ticket.  So Cakewalk wasn't to blame - as usual, (as my wife would say), it was my fault.
 
Apologies for any confusion.

karma1959
I have a similar situation - not related to billing, but submitted a technical support ticket well over a month ago - no response.  I don't have the ticket # handy here (I"m currently at work), but tried to PM you about it Ryan - and received a note that you're not able to receive PMs.  Am I doing something wrong?
 

Can you try PMing me again when you get it handy? My inbox was full. There is plenty of space now.

Hey Ryan - didn't you guys move offices recently?

@Petgod1 - Ryan and the other staff that frequent the forums are really good about following up on stuff - please do send him a private message -  (with as much detail as you can provide)
 
Bob 

Thanks.
Please pass on my case #:
Case 128524 Cakewalk Order support.

Hover over the blue icon next to Ryan's name above. A window will pop-up with "Send a Private Message" to him. You meet the post count to send him one and quicker than posting in the thread.