Ryan... luv the bunny!

petgod1
Thanks.
Please pass on my case #:
Case 128524 Cakewalk Order support.

Thanks! I passed it along to Dean who was working with you originally. He's going to follow up shortly.


FYI - If you reply directly to any emails from Cakewalk Support on an open case, keep the subject the same and it will reopen the case for the agent you were working with. I can see you created a new case which unfortunately put you at the end of the line and didn't alert Dean.

Anderton
Hey Ryan - didn't you guys move offices recently?

We did! Took up the majority of last week but it was well worth it. The new space feels much nicer in my opinion. We still need to decorate it a bit though and give it some more of our personal touch. There aren't enough guitars on the walls.... *wink wink*
 
When you coming by to say hello? :)

Vastman
Ryan... luv the bunny!

Me too!! :)

Well Ryan, if this is your doing, then a big THANK YOU. Cakewalk just got back to me with apologies for the delay due to their move and have been totally reasonable and sorted out my issue.
Thanks again

UPDATE:  Ryan was kind enough get in touch wtih me via PM and gave me some workable solutions.  Also, it looks like I never actually submitted a tech support ticket, but errorneously entered my question inot the 'other comments' section of my profile when attempting to submit the ticket.  So Cakewalk wasn't to blame - as usual, (as my wife would say), it was my fault.

Respect the bunny... he has gone well "above and beyond" to help folks, but he needs to be in the loop to know to help.