I have massage "Your new password has been sent by email" but can't find any mail from Cakewalk even in the "Spam" folder

I have seen this kind of situation pop up from time to time, and it usually seems to be where someone's email account has changed.
 
If it is at all possible for you to do, I think you might be best off calling tech support to help get this sorted out.
 
Otherwise, perhaps you could send a PM to Ryan Munnis or one of the other Cakewalk staff you see here in the forum from time to time, to see if they can help you, if you cannot call tech support for any reason.
 
I am not sure if you can send a Private Message yet, due to your post count, and if that is the case, and you also cannot call tech support, please indicate that, and I will send them one on your behalf.
 
Bob Bone
 

It can happened they have some problems with the store at the moment.
My attempt to get X3 yesterday was not successful, tech support contacted,
so I know I am not alone. And I still do not have X3 in my account (but the money
have crossed the ocean with the speed of electrons  )
 

azslow3
It can happened they have some problems with the store at the moment.
My attempt to get X3 yesterday was not successful, tech support contacted,
so I know I am not alone. And I still do not have X3 in my account (but the money
have crossed the ocean with the speed of electrons  )
 

PM me your information and I'll fix this.

robert_e_bone
I have seen this kind of situation pop up from time to time, and it usually seems to be where someone's email account has changed.
 
If it is at all possible for you to do, I think you might be best off calling tech support to help get this sorted out.
 
Otherwise, perhaps you could send a PM to Ryan Munnis or one of the other Cakewalk staff you see here in the forum from time to time, to see if they can help you, if you cannot call tech support for any reason.
 
I am not sure if you can send a Private Message yet, due to your post count, and if that is the case, and you also cannot call tech support, please indicate that, and I will send them one on your behalf.
 
Bob Bone
 

Thank you Bob!
I changed my mail few years ago because it was too spammy.
I have sent support request. Seems it can be processed only from 1 PM EST
 
 

Sure - my only contribution here is that I remembered that this has happened to others over the years.
 
I am not sure I understood your comment about 6 PM.  Tech Support is available from 1 PM to 6 PM EST, to phone calls.  Calling them would be the quickest way to get this resolved, I would think, though you might have a bit of a wait in the queue (usually not too long).
 
Bob Bone
 

Dan Gonzalez [Cakewalk]
PM me your information and I'll fix this.

Thank you for the answer. I do not have 25 posts required for PM...
The last response was from K. B. yesterday around  17:30 that CW has problems with PP, not only in my case.
I have no problem to wait 1-2 days till that is solved.

synho

robert_e_bone
I have seen this kind of situation pop up from time to time, and it usually seems to be where someone's email account has changed.
 
If it is at all possible for you to do, I think you might be best off calling tech support to help get this sorted out.
 
Otherwise, perhaps you could send a PM to Ryan Munnis or one of the other Cakewalk staff you see here in the forum from time to time, to see if they can help you, if you cannot call tech support for any reason.
 
I am not sure if you can send a Private Message yet, due to your post count, and if that is the case, and you also cannot call tech support, please indicate that, and I will send them one on your behalf.
 
Bob Bone
 

Thank you Bob!
I changed my mail few years ago because it was too spammy.
I have sent support request. Seems it can be processed only from 1 PM EST
 
 

Try your old email log-in with your new password.
 
Unless things have changed- the email you use for your account can't be changed...only the password.
 
 
You can change the email where you will receive emails from Cake but it doesn't change your account email.
It's been said by members that didn't live in the US that they could...I don't know about that but I still have to use
and an email address that I had over 20 yrs ago when I opened the account.

Thanks guys!
I've got reply from support and access to my account.
But now it seems too risky to reset pass again