im a bit angry with the support of cakewalk! you have to jump through hoops to find an area to try to e-mail support! ive upgraded this product  since cAKEWALK 3 . im having trouble with the virtual instruments and sonar x1 isn't even listed as a support item option for me!! I may jump ship. has anyone else had trouble with contact or am I over reacting?

You are overreacting. Go here. http://www.store.cakewalk.com/b2cus/contact.aspx

hey thanks john, but ive been there. and looks like they no longer support x1. ive given them money for every upgrade probably since "cakewalk 3". I think some kind of customer support is in order. imo.

Our support policies are listed on our website here: http://www.cakewalk.com/Support/contact/default.aspx#ts-policies
 
We offer free technical support for the products listed. If your product is not listed you would need to upgrade for technical support. This has been our policy for a long time. Most of our competitors charge premium rates ($30 a case, $4 a minute, $300 a year, for technical support).
 
If you're running into trouble I'm sure there are plenty of people in the community who are more then willing to help.

I understand the policy. I just don't agree with it. I have been a paying customer from almost the start. im not even asking for someone to walk me through troubleshooting. Im just looking to have a few questions answered on my product I purchased.

You may find the answers right here on the forum if you state what your issues are and what your system specifications are. I've had many of my questions answered here.
 
FWIW: I've always had good results with Customer Support.
 
Regards,

Well, they have a limited number of resources, and to avoid having to begin charging folks for support, they choose to operate in that manner.
 
As he said, however, there are REALLY good folks that will address your questions here in the forum, so if you would like some assistance or just some things explained, please post each question as a separate thread, so that it keeps them distinct, and you will get the assistance you seek.
 
Bob Bone
 

I understand. Unfortunately that doesn't mean the policy isn't in effect since we have to offer support for the products listed on that page. I'm going to close the thread since you've stated your opinion and I understand it well.
 
As I mentioned, you're welcome to start new threads with any questions you have. There are a TON of helpful folks here and Cakewalk staff does jump in from time to time, we just unfortunately don't offer free technical support for SONAR X1 anymore which is why the technical support form doesn't have an option for it.