Are there any Cakewalk staff here that can help me with this? I'd appreciate a pm if you can.
 
I got my new PC yesterday along with a boxed version of SONAR X3 Producer.
I tried to install last night but the registration process won't let me.
 
I entered the redemption code and then entered my previous Sonar Producer serial number as prompted but I keep getting the message "Unable to verify registration".
I checked my online account which clearly shows my previous SONAR in 'My Registered Products' so I know I did everything right.
 
I called the USA helpline (I'm from the UK, so THERE'S a phone-bill I'm not looking forward to) and finally got help from a very very kind lady who tried to get things sorted. She suggested we use mails to discuss as this would be cheaper for me.
 
After a couple of mails, she concluded (and I quote) "OK, I am having the exact same issue as you were having.  So something is wrong on our side.  Going to try it again and then I am going to have to grab someone from I.T. "
 
Following this, she agreed to send me my serial numbers for set-up but it was very late in the UK and, unfortunately, when I checked this morning, I had no further mails or resolution.
 
Why can't I install from the DVDs and then be given a 14-day period to register like most other products I use?
 
If anyone has anything helpful to say, please feel free. I'm feeling VERY frustrated and disappointed.
 
Frink.

Frink
Why can't I install from the DVDs and then be given a 14-day period to register like most other products I use?

Is that not the case with Sonar any more?  As far as I recall, that's how is was with X2 and earlier versions.

Hi Kev,
 
Thanks for your comment. Sadly, this is not the case.
 
In the box is a card headed "PLEASE READ FIRST BEFORE INSTALLING THE PRODUCT".
On the card is the redemption code and some instructions for how to get a serial number.
When I follow the instructions, it's as I mention above: "Unable to verify registration".
 
I've tried to install direct from the DVDs but, right at the beginning of the install, I'm asked for a valid serial number which, of course, I don't have yet because the redemption code process has not worked. So no chance to install and register later.
 
Seems like a brilliant system to prevent fraud - sadly it's preventing me too... :(
Cakewalk support desk is only open Mon-Fri Eastern Time - this rather limits my possibilities of calling for help from the UK (not to mention the 30-minute 'on-hold' time at a very high call cost). I've already lost one weekend of work over this.
 
Any Cake-employees care to assist?
 

Send a PM to one of the staffers on the forums.

Thanks scook,
 
I didn't realise I could do that (I've mailed the registration helpdesk already but wasn't expecting anything for a couple of days...).
 
Anyway, I took your advice and got some immediate help and a resolution from Ryan.
It turns out that he can do magic.
 
All set for a big install tomorrow.
 
Wish me luck  ;-)
 
Frink.

You are welcome, good luck.