Sheesh. Apologies lowering the tone with a duffer question: no luck in searches, and cust-support think I wish to buy a product  I already have.
 Problem= I've bought(UK) the boxed DVD retail "X3PE Upgrade from any PE", as I'm upgrading from my present registered 6PE.
 In the box is a redemption code, which I type in the "redeem" section of the site.
I'm asked for my SN of my  "old" product I wish to upgrade from, as I'm told I will then be mailed my new SN for X3PE.
This I type correctly, and press the "redeem" button again as I'm asked, in order to get a nice mail with my new SN in it...and yet I merely receive a message on the page which says " the key you are trying to use has already been used"...ergo, no mail is sent with my new SN for X3PE. Arghh: yes, I know the key is already used, as it's my own darn reg number for the 6PE I wish to upgrade from.
 My description of the issue to cust. support has only succeeded in the reply "it looks like you're already using that number...which product are you trying to buy?"
   Yes, my copy is legit, bought from a real CW retailer with real money,etc;
Has anyone here been faced with a similar impasse...er, any suggestions.
Yours, sobbing wth rage, screaming why oh why, etc;

I'm feeling your pain there mate - I can't recall exactly what happened with mine now, but it was a bit convoluted for sure - I'll have a scan back through my emails and see if I can find a proper answer for you.  The problem may lie in your CW account - mine STILL doesn't show that I have 8.5 even though I bought / registered it at time of release.

Paulo - perhaps you had a different email account when you picked up Sonar 8.5 - just a thought, as I have seen that sort of thing before.
 
To the Original Poster - I would suggest you send a Private Message to Ryan Munnis, explaining your predicament.  I have seen where others have had bizarre registration situations resolved by doing so.  The other recourse is to call tech support, but being as you are on the wrong side of the big pond, that might not work, hence the PM suggestion.
 
I hope you get this resolved quickly, 
 
Bob Bone
 

Yes Ryan chimed in within an hour of me posting a purchase issue and resolved it immediately. 
From my point of view the customer service was top notch. 
Just hang tough or try the PM. 

Zig
 Sheesh. Apologies lowering the tone with a duffer question: no luck in searches, and cust-support think I wish to buy a product  I already have.
 Problem= I've bought(UK) the boxed DVD retail "X3PE Upgrade from any PE", as I'm upgrading from my present registered 6PE.
 In the box is a redemption code, which I type in the "redeem" section of the site.
I'm asked for my SN of my  "old" product I wish to upgrade from, as I'm told I will then be mailed my new SN for X3PE.
This I type correctly, and press the "redeem" button again as I'm asked, in order to get a nice mail with my new SN in it...and yet I merely receive a message on the page which says " the key you are trying to use has already been used"...ergo, no mail is sent with my new SN for X3PE. Arghh: yes, I know the key is already used, as it's my own darn reg number for the 6PE I wish to upgrade from.
 My description of the issue to cust. support has only succeeded in the reply "it looks like you're already using that number...which product are you trying to buy?"
   Yes, my copy is legit, bought from a real CW retailer with real money,etc;
Has anyone here been faced with a similar impasse...er, any suggestions.
Yours, sobbing wth rage, screaming why oh why, etc;

Call sales support. http://www.cakewalk.com/Support/contact/default.aspx#contact-info At the bottom of the page there is a listing for toll free phone nos.

Sorry for the trouble Zig. Can you send me your redemption code in a private message as well as the email address you are attempting to redeem to? I can fix this for you.

See -- I told you he'd help.. Aren't you glad you use Sonar? don't you wish everyone did? 

robert_e_bone
Paulo - perhaps you had a different email account when you picked up Sonar 8.5 - just a thought, as I have seen that sort of thing before.
 
 

I've had the same email account for all the time I've ever had an email account. It's not the only thing missing from my registrations - X3 and related CW synths also don't show. It has been pointed out, but nothing has been done.
 
 
@Zig... sounds like you're sorted now - hope you like it after all that ! ( I do........well, mostly)

@paulo - as you saw, Ryan reacted quickly to the PM that Zig sent - perhaps sending him one would result in whatever is missing from your account from getting squared away.
 
It is certainly worth a shot - Ryan is really good at straightening these kinds of things out.  (In addition to the several hundred other hats he wears)
 
Bob Bone

Phew.
This was always a pretty patient and helpful place, but how the mighty have grown, as 'twere: thanks all for your help, you were all spot on: Ryan and Lars were indeed on it like whippets. (Presently an unforseen consequence is that I now appear to have, er...TWO complete sets of serial numbers...but I have done the gentlemanly thing and advised Ryan of this of course).
 Hey paulo, nice to see you again..thanks! My personal feeling is that Cakewalk really does have its act together; I'm as struck by the sheer generosity of software wealth within X3 PE as by the tone of the forums, to be frank. I was at a watershed some months ago when sooo close to going PT; no disrespect to Avid here, but I continue to be greatly warmed (and educated) by the great level of forum-based support on the Cakestand.