• SONAR
  • new computer - media browser hangs - drive or audio or auto-preview issue?
2014/01/31 13:10:04
Matt
On a new computer with X3d, the media browser is very buggy.  Auditioning files, every 5 or 6 times I click on a wav file it hangs (browser - not responding) for maybe 15-20 seconds before playing the file.  When it doesn't hang the audition is instantaneous.  Is this a drive issue or I might not have audio settings set correctly?
 
I moved the files from a 7,200rpm drive to a SSD drive and it was pretty much the same.  Actually it seemed slightly better (hanging once every 8-9 times instead of 5-6 times) but I don't have a large enough sample to know for sure.
 
Here is how I have my drives set up:
 
C: System - 500gb SSD (SATA2)
D: Software, Plugins - 2 x 1tb SSD (LSI RAID 0)
E: Audio (final mixes, basically just storage drive) - 2 x 2tb WDC Black HDD (LSI RAID 0)
F: Sonar files, audio - 1tb SSD (LSI RAID)
G: Acid files (what I'm trying to audition in media browser) - 3tb WDC Black HDD (SATA3)
H: Storage, backup
 
For audio settings, I'm using MOTU 2408 mkIII:
 
driver mode: ASIO
multiprocessing engine is checked
use MMCSS is checked
64-bit double-precision engine is checked
samples per buffer set to 128
 
In Media Browser I have auto preview, preview at host tempo, and loop preview all checked.  I have tried various "un-checking" situations and I can still get it to hang in all situations.  However, with all three unchecked it seems the most stable, it will still hang every 20-25 manual auditions or so.
 
If I follow the path right, the audio goes to preview bus, then to master bus, then out MOTU 1 & 2.
 
Can anyone help me with this??  Thanks!
 
 
 
2014/01/31 14:15:31
dlion16
make sure the drives are all set to NOT go to sleep or hibernate...
2014/02/01 00:20:03
Matt
No, drives are not set to sleep or hibernate, but that's not really the behavior it's displaying.... it plays a few samples instantaneous, then will hang 15-20 seconds, then go back to playing instantaneous, then will hang 15-20 seconds, etc.n  It will hang on 1 out of 10 on average and not always the same file.
 
If no one else is having this issue then there's got to be something wrong with my system we can change or fix...
 
 
2014/02/01 02:38:11
mettelus
Have you looked to see what background processes are running on your machine? 15-20 seconds is seriously long hang time... if you bump up your I/O buffers (Advanced Mode: Preferences->Audio->Synch and Caching) does that help at all?
2014/02/01 10:49:04
Matt
According to the online manual the default I/O is set to 128 but mine is set to 256 already.  I will bump it to 512 and see if it helps any.  I feel like some global setting is not right with my audio.... it is very glitchy.  The cursor scrolling during playback is jumpy and not smooth, and things I used to be able to do seamlessly in 8.5 like moving clips around during playback or creating fades during playback now cause dropouts and pauses.
2014/02/01 11:11:33
Rodan
I recommend caution in building Raid-0 volume sets.  If a bad block on either drive causes the controller to mark the drive set corrupt, you have the real risk of losing content from the entire spanned volume. 
 
If you have good backups of your applications and plug-ins, you may live with the risk.  I suggest you reconsider and recreate your raid volumes as Raid-1 (mirroring) instead.  There is a slight write latency overhead as the LSI controller keeps the two drives synchronized, but read speeds are slightly faster as you now have two heads to fetch data - controller deciding which head is closer to the data location.  And, if an entire drive fails, your volume is unaffected and available.  Once you replace the failed drive, the controller will resync the volume in the background and you can continue working.
 
Dan
2014/02/02 10:49:07
Matt
That is all good advice but will it fix the browser hanging?  I'm assuming no one else is experiencing anything like this?  There's got to be something in the setup set incorrectly....?  I will keep experimenting.  In the meantime, please SEND HELP!
2014/02/02 11:22:16
Sir Les
Sounds like a complex setup...Why is C:\ a sata 2 state Drive?, and other storage drive sata 3?
Just out of curiosity ...is there some bottle neck in that?...is it a factor?...or are all Drives on Sata 2 ports?
 
Motherboard?
 
For the techies...are there issues with Nvidia drivers causing issues with sonar?
Perhaps turning off something with that cards Performance enhancement settings ? before doing any hard drive reconfig...?
 
Just some thoughts...not saying anything that is a solution...for I do not know...Just asking questions, may bring more to light for others who have technical knowledge in complex setups.
 
I hope someone can help you out there after...
 
Best of wishes.
2014/02/02 14:41:11
Splat
Turn off your antivirus and reboot.
2014/02/02 14:57:48
Blades
Make sure that your floppy controller is disabled in the bios if there is one or at least that there is no 1.44 drive selected there, especially if there isn't one connected.  There have been reports in the past that scanning the system from the browser for a non-existent drive can cause this hang.
 
Does this help?
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