Hi - I received a PM from Noel, regarding your situation.
 
He indicated most folks at Cakewalk are at NAMM, and that somebody WILL contact you to get this resolved, so please hang in there for just a bit longer.
 
Noel's word is GOSPEL, so you can rest assured he will make sure this gets resolved.
 
Bob Bone
 

Hello, Bob! Thank you for your help! I'll wait for a response from the people Cakewalk.

Thank you very much friends for your help and responsiveness! I was contacted by people from Cakewalk and I still got my X3 Producer! Once again, thank you very much! Best regards, Maxim. Russia.

Yay!
 
Welcome to X3.
 
Bob Bone

Cheers!!!