As I mentioned in another thread, my RME drivers suddenly disappeared.
After exhausting my minimal knowledge fixing these things and turning to the forum for help, I called ADK. They spent close to 30 minutes on the phone with me discussing the problem. They also said that Chris could jump on my PC after normal tech support hours, since my hours and theirs do not line up well.
For those looking to buy a prebuilt DAW - I cannot recommend these guys highly enough. This is my 3rd or 4th DAW from them, starting with the original dual core PIV (maybe?).
My current setup is below - but in general terms, rack mounted 3.6GHz 6 core 32 GB RAM, 1TB system drive, 3 3 TB other storage drives... in other words - smoking. I can routinely get my latency down to 2.6 msec (I think that is the number - at work so my feeble memory is working here) and not bog down on anything. That is using a bunch of NI and Arturia plugs, plus tons of UAD stuff - and my console 1. The thread bars are barely moving at 30 tracks.
Great job ADK!