Hi,
 
Sonar X3 Studio keeps crashing.
 
I've uninstalled & re-installed but it keeps doing it.
 
It has crashed whilst working on a project, whilst loading a project, and whilst idle.
 
Sonar generated some crash reports and reported them via the internet.
 
I've also raised a few support requests with Cakewalk since December 2013 but I have had no replies at all.
 
I'm using:
 
- PC - Intel i7 3.5Ghz , 16GB RAM , Windows 7 64 bit Pro
- Focusrite 2i4 Audio Interface
- Roland A49 MIDI Controller
 
Any advice/help welcome.
 
It's getting frustrating, I just want to get on with the music.
 
(Is Cubase 7/7.5 Artist more compatible with my interface or more stable than Sonar X3 Studio? I'm thinking about changing DAW just to be able to get on.)
 
Thanks in advance.
 

Are you crashing with new projects or old ones? If older projects, try opening the project in SAFE MODE, SHIFT-CLICK to open a project, and see if that helps.
 You can open the project without loading any FX or synths to see if the project is corrupted or if it is a FX or synth causing the problem.

You may want to update to the current release. I do not believe build 240 is current.

Did you disable any anti-virus programs while installing? That can make a difference. In fact it's a good idea in general to disable anti-virus programs when installing software, regardless of whether the manufacturer recommends that or not.

Hi,
 
Yes, anti-virus disabled.
 
It crashes intermittently when working with projects and when idle, as well as when loading existing projects.
 
It's Sonar X3 Studio X3d - checker doesn't indicate there is a more up-to-date one... but please send links if you think that's not the case.
 
Thanks
 

This is not normal. Completely new projects created in X3 are crashing? What plugins are you using (if any). There have been reports of some conflicts with some third party stuff. Are your interface drivers up to date? Have you experienced any problems with previous versions?
 
Anyway... just stabbing in the dark here. If you are in the US you should try giving Cake tech support a phone call as it is free and usually gets them working on issues quicker. I'm outside the US and don't bother with email support because unfortunately it is not exactly Cake's strong point. Write down your previous support tickets or generate a new one with all pertinent info then call them. That way they can pull it up on their screen and things will go more quickly.
 
Good luck.

I believe you are having problems with windows and the Microsoft Visual C++ Runtime Library. I would try to update the visual C++ and any other drivers that are out of date. You can use Driver Booster for this and go to microsoft for the visual C++.

Hi,
 
This is a new PC. I'm fairly confident everything is up-to-date.
 
I don't have any problems with any other software.
 
I just recently got Cubase 7.5 Artist to try it, not had any problems with that.
 
I was using Sonar Home Studio 7XL on an older PC prior to this.
 
I'm in the UK, and because I'm disabled I'm reliant on email/web, phoning is hard, but I can't really afford to phone US anyway.
 
My thoughts are that it's some problem / compatibility issue with the Focusrite 2i4 interface / driver.
 
Very frustrating.
 

Did you go to preferences in Sonar in audio to see what is set up there. It could also be something simple as two different bit rates 44,1 in sonar and 48 in focusrite. Also check that the drivers are up to date in your interface.  

You should contact Focusrite then. They are very prompt about returning emails and I believe based in the UK so a phone call may be free.
 
There was a VERY brief time period where there was an issue with Focusrite's drivers a few years back but they corrected it. I own a Scarlett 18i6 which should, assuming you mean a Scarlett 2i4, be a similar driver and I have not experienced any issues with X3. Quite the opposite in fact and I've been tracking quite a bit lately.
 
Not sure why you keep bringing up Cubase but hey... use whatever works for you.