You cannot attach a print screen. You have to host the image somewhere and post link to it. Your attempt produces raw data that appears as gibberish. If you upgraded to X2 merely 4 months ago, you would have likely been eligible for free upgrade to X3 . You should contact cust support. You may get free upgrade.
I'm still not sure whether your problem is X2 related or even Sonar related. You have not even claimed this is a consistent issue.