I had the same issue with my M-Audio Trigger finger. I was running Windows 7 with Sonar 8.5, but in the end had to attach it via midi to the USb soundcard. This is a while ago, but I seem to remember it showing in the Midi Devices in Sonar when the the Quad capture soundcard wasn't connected. If you are set up a similar way. Maybe try seeing if it shows when you soundcard is disconnected, just incase that offers clue to where the fault lays.
I've since moved to Vietnam, and am looking for a new laptop, which will be Window 8, since the Trigger finger has not Drivers for 8, I was thinking of selling it back in the UK, and buying an Axuim Keyboard instead. Seeing your post will mean I definitely trying out in the store on my set up before I buy.