I just saw an advert for the special on X3 and full version of Melodyne 2.0
 

I believe you have until new years to upgrade to Melodyne standard for $149.

Amazing how you offer a holiday bundle to upgrade from X2 Producer to X3 Producer WITH Melodyne Editor for $299.  As a long time and loyal customer, I upgrade for $149 back in end of September and now NOT eligible for the bundle.  Just got off the phone with customer service and they CAN'T extend any type of deal. I've been a customer since Sonar 4. Time to look at ProTools or another company that takes care of their loyal customers!!  Can you tell I'm not happy, because I'm NOT.  The least Cakewalk can do is extend the price of $150 for the upgrade or credit me $149 and I'll buy the bundle if that's a SKU issue.

harpman58
Amazing how you offer a holiday bundle to upgrade from X2 Producer to X3 Producer WITH Melodyne Editor for $299.  As a long time and loyal customer, I upgrade for $149 back in end of September and now NOT eligible for the bundle.  Just got off the phone with customer service and they CAN'T extend any type of deal. I've been a customer since Sonar 4. Time to look at ProTools or another company that takes care of their loyal customers!!  Can you tell I'm not happy, because I'm NOT.  The least Cakewalk can do is extend the price of $150 for the upgrade or credit me $149 and I'll buy the bundle if that's a SKU issue.

That deal has been going on with Celemony for months now. You should have received an email or notification from them about the upgrade price, which comes out to the identical price that we are selling it as bundle (only through the holidays). How is this even our fault? And yeah, Pro Tools is totally way more customer friendly than we are...just look at their upgrade pricing. Just to be clear, did you contact Celemony customer service?

Just to be clear, yes I have contacted them.  Do you want to point me with a link to their website.  I've been all over it.  I can upgrade from essentials to assistant for $149, but to upgrade to editor is $299.  You are offering "editor", not assistant.

harpman58
Just to be clear, yes I have contacted them.  Do you want to point me with a link to their website.  I've been all over it.  I can upgrade from essentials to assistant for $149, but to upgrade to editor is $299.  You are offering "editor", not assistant.

Yes, and they were offering Editor for $149 too. So when you called them, they said the offer had expired?

harpman58
Just to be clear, yes I have contacted them.  Do you want to point me with a link to their website.  I've been all over it.  I can upgrade from essentials to assistant for $149, but to upgrade to editor is $299.  You are offering "editor", not assistant.

My understanding is it not public facing but part of your account info or registration info. I just wonder if has expired.

TO BE CLEAR...
 
I am in no way discrediting Cakewalk for anything.
I've made money with X3 since it was installed and I love the program
 
I could care less what competitors are offering.
 
Cakewalk has always been a favorite since v1 in the 80's... it has become my mainstay.
 
There are always questions for everything ...including why people inject vitriol into an otherwise polite thread.
 
I simply asked the price and if there were promotional considerations...
 
Andrew ...should I delete this whole thread?
I thought others would like the answers...
I did not take into account dissatisfied individuals using my thread as a means to spew bile
 
FYI: ...many PT users are disgusted with the pricing schemes they're offered on upgrades...
 
I'll never use their product ...it's a choice.
Cakewalk forever

I've been sending them e-mails with no responses.  Do you have a US based phone # I can call them at?

musec03
TO BE CLEAR...
 
I am in no way discrediting Cakewalk for anything.
I've made money with X3 since it was installed and I love the program
 
I could care less what competitors are offering.
 
Cakewalk has always been a favorite since v1 in the 80's... it has become my mainstay.
 
There are always questions for everything ...including why people inject vitriol into an otherwise polite thread.
 
I simply asked the price and if there were promotional considerations...
 
Andrew ...should I delete this whole thread?
I thought others would like the answers...
I did not take into account dissatisfied individuals using my thread as a means to spew bile
 
FYI: ...many PT users are disgusted with the pricing schemes they're offered on upgrades...
 
I'll never use their product ...it's a choice.
Cakewalk forever

No it's fine. I appreciate hearing feedback from all customers. I'm looking into it but my understanding was there was window of time for current SONAR X3 Studio and Producer customers to upgrade to Editor. For whatever reason, some people missed out on it. Pro Tools doesn't even have Melodyne or ARA integration so the cost would be $299 so the fact that Celemony was offering a special upgrade price was nice of them. Obviously, some people weren't aware of it but not sure how that's our fault. I'll keep people posted if I hear anything more.