On Nov. 12th, I sent two separate messages thru the Cakewalk Customer Service contact page, one on correctly reinstalling decade-old Cakewalk projects and one on the concern of the posted system requirements when I'm considering an upgrade to SONAR X1. I got a response within 2 days on the old project reinstallation question, in fact it was very detailed and helpful.
I didn't receive a response to the inquiry I sent in on Nov. 12th regarding the posted system requirements for SONAR X1, so I sent the same message on Nov. 18th, with a little preamble stating I hadn't gotten a response yet to the message sent in on the 12th. So now here it is Nov. 23rd, and I've yet to receive a response to either the Nov. 12th or 23rd messages sent into Cakewalk Customer Support on what I believe is an important question to know the answer to before making the upgrade purchase.
Cakewalk Customer Support has done very well by me since the early 90's when I began using Cakewalk and then Sonar. They've always been helpful and quick to answer, but it seems that there might be a little avoidance going on here, which I really hope isn't the case. So here's the message I've sent in twice (with the addition of the posted system requirements info), and maybe someone from Cakewalk Customer Service will help me by answering my questions on SONAR X1 system requirements, so that I can determine whether to move forward with the upgrade purchase or whether or not I need to start thinking about a computer upgrade first. I look forward to a response.
Nov. 18, 2010 - CWCS-16593
Hi,
So you got me... I received the SONAR 8.5 to X1 upgrade flyer in the mail and I've been checking it out and I'm very interested. The main issue is, I'm getting the impression from the system requirements listed on your site, that neither my desktop or laptop would meet the requirements.
My desktop has: Intel Core Duo - E6550 @ 2.33Ghz 2.00 GB 32-bit Vista (2-year old Dell)
My Laptop has: Intel Core Duo - T4500 @ 2.30Ghz 2.00 GB 64-bit Windows 7 (6-month old Dell)
Your site lists - Intel Core 2 Duo E8200 2.67 GHz
So, will either of these machines work with SONAR 8.5 or X1??? I look forward to your response.
Thanx,
JIM