Broken is a very harsh word, it means:
having been fractured or damaged and no longer in one piece or in working order.
what you call broken, I call a possible bug.
but I cant replicate it, so I cant even say it's a bug.
groove clip is not broken. if it didn't work at all I may agree.
sometimes such words can make one potential user decide not to buy x3.
that's why I choose my words wisely. something people should really focus on when describing issues.