• SONAR
  • ADMINS - please let users edit their own threads as SOLVED - DEAD HORSE(move along nothing (p.3)
2013/11/11 14:46:23
Guitarmech111
Andrew, I have been on the cakewalk forums for many years. IF this is a new posting policy, make it part of the terme of use. As I mentioned before, I usually never mark a post as solved. IT is a good idea, but I usually never do. It looks like a lot of people never do. Forcing some, but not all seem like a singling out tactic. Is this a new policy that will be enforced to all users or just me and a few others.
 
I fully understand the SOLVED thought. I see no problem with that. I am asking to not mark mine as solved. I will do it if asked, in the future and IF it is fixed. Craig actually verified a couple of my posts and put them as SOLVED. I was fine with that.
 
Seriously, if this is a new policy, make it part of the conditions of use and enforce it all the way with all users or none.
2013/11/11 14:49:28
WDI
Personally I think only the person that created the thread should change the title. Unless it's inappropriate.

I really don't see it as trying to help the forum but rather trying to make everything look hunky dory.
2013/11/11 14:52:52
Andrew Rossa
WDI
Personally I think only the person that created the thread should change the title. Unless it's inappropriate.

I really don't see it as trying to help the forum but rather trying to make everything look hunky dory.

You want us to help resolve issues right? So how does it help us to re-read the same thread that has been solved but just has a lot of post conversation. It's not like we are closing threads or marking things that aren't solved. I would say the majority of them are marked correctly. And what's wrong with letting people know an issue has been solved? I don't see your point.
2013/11/11 14:55:13
Andrew Rossa
Guitarmech111
Andrew, I have been on the cakewalk forums for many years. IF this is a new posting policy, make it part of the terme of use. As I mentioned before, I usually never mark a post as solved. IT is a good idea, but I usually never do. It looks like a lot of people never do. Forcing some, but not all seem like a singling out tactic. Is this a new policy that will be enforced to all users or just me and a few others.
 
I fully understand the SOLVED thought. I see no problem with that. I am asking to not mark mine as solved. I will do it if asked, in the future and IF it is fixed. Craig actually verified a couple of my posts and put them as SOLVED. I was fine with that.
 
Seriously, if this is a new policy, make it part of the conditions of use and enforce it all the way with all users or none.


This isn't a new policy or even required. I got tired of reading the same threads that had been solved when there were other ones that needed to be resolved. As we see them, we try to mark them. Just helps us prioritize. If your thread got marked solved accidentally, just change it. The time it would take you to do that would be far less than the time you have spent on this thread.
2013/11/11 14:58:32
John
I think its a great policy. I hope you guys keep it up. It sure helps me. It lets me know if a problem has found a solution.  
2013/11/11 14:59:12
WDI
Andrew Rossa [Cakewalk]
WDI
Personally I think only the person that created the thread should change the title. Unless it's inappropriate.

I really don't see it as trying to help the forum but rather trying to make everything look hunky dory.

You want us to help resolve issues right? So how does it help us to re-read the same thread that has been solved but just has a lot of post conversation. It's not like we are closing threads or marking things that aren't solved. I would say the majority of them are marked correctly. And what's wrong with letting people know an issue has been solved? I don't see your point.


It's just the way I interpreted it when I saw it happening. A couple of times I was wonder if the thread starter felt it was resolved.

Besides, I was always under the impression that this is not an official technical support route. If I expect help from cakewalk employes I would expect someone to call or email technical support at cakewalk. Perhaps I'm wrong and this is an official support route from cakewalk now. If so then that is different.
2013/11/11 15:01:26
wizard71
I don't see any other solution here than what has been actioned. Its useful for those that come to this forum to see a particular problem they may be experiencing as 'solved' and of course if it isn't then it really is the posters responsibility to re-edit the title. Because many posters don't come back after finding a solution to their problem, some moderator intervention helps keep the forum as truthful and as useful as possible.
 
Bibs
2013/11/11 15:02:37
Kalle Rantaaho
If a thread in SONAR LE forum is titled "SONAR LE question" or "Help" in any forum, I wouldn't mind if someone added something to it. The treshold to doing so must be quite high, though.
 
I wish the OPs would more actively report on the success of their queries, but I don't like the idea of moderators marking threads solved. It's not a matter of "who owns the forum", it's a matter of common courtesy and putting words in my mouth. If the OP clearly writes:"I got it, problem solved", then the moderators can add the comment, even though it's unnecessary, then.
 
Very often you see queries "sort-of-answered/solved". You're left with a strong doubt of whether the OP has actually understood the answers or not.
 
2013/11/11 15:07:47
Anderton
WDI
Personally I think only the person that created the thread should change the title. Unless it's inappropriate.

I really don't see it as trying to help the forum but rather trying to make everything look hunky dory.



I think you missed my point. I don't read every thread in this forum, BUT I do read every thread that says "solved/resolved/answered" so that I am aware of how to fix a problem should I encounter it in my own work. This saves a huge amount of time. Also, if a problem is NOT marked as solved, of course I want to help find a solution. But then it will sometimes take me several pages of reading what people have done, only to find that at the end of page 3, someone already solved it...another waste of time.
 
These forums are designed to provide a peer-to-peer service. Part of that service is alerting people of problems and solving problems. If people can find out quickly that a problem has been solved, that provides a higher level of service - especially if they have encountered that problem, or they encounter that problem in the future and remember that a solution was already presented in the forum.
 
I also think there should be another flag - "workaround" for when the problem mentioned in the thread has not been solved, but there's a way to work around it.
2013/11/11 15:08:11
Guitarmech111
yeah, but at least I feel better having said my piece. I was simply asking to not mark the threads as solved. Let the users do it. You, as a cakewalk rep, are not even guaranteed to be on this user supported forum. I have no problem spending time on the thread btw. I have time to spare unfortunately.
 
Before recently, I have not seen the moderators or admins edit thread titles. When mine got edited, I was surprised. I did not have a problem with the ones that were solved. My post only requested to stop doing it. If not for everyone, then please allow mine to go unedited. Is that really too much to ask? It would save the admins/mods time having to go and mark SOLVED when they are not.  I don't post often any more. When I do, it is because of something that is not working right.  If I get something working, I say thanks for the help. That should be all that is required. If the volume of threads is so much that you have to manage them as solved or not, then something is not right.
 
I am not trying to start anything. I only asked a simple question in my OP. I saw nothing wrong with requestiong to not have threads marked with SOLVED if they were not. I still don't. If marking the titles are not required, I would appreciate it if mine were not marked. If asked to do so, which should take the same amount of time as marking them solved, I will do so. 
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