sharke
The problem could (theoretically) be solved if admins had a way of privately marking a post as solved, which would show up for them and not for normal users.
But that would defeat the ability of "normal" users to quickly scan the forum for solutions. I can't be the only person who does that...am I?
sharke
I'm in two minds about the issue - on the one hand, it's good forum etiquette to mark problems as solved (especially the ones which have titles which reflect badly on Sonar but which turn out to be user error). On the other, there are going to be instances in which the question of whether or not a problem has been solved is subjective.
The user error ones are IMHO the most important ones to flag, because if one person is encountering that problem, it's almost certain others are as well but they might not take the time post a thread about it, or they might have a workaround and don't care...but they would appreciate knowing that they can do something they didn't realize they could do.
I think the fear of inaccurate assessments about whether something has been correctly identified as "solved" or not is truly a non-issue, because as far as I can tell so far there have been only two (?) instances of something being marked as "solved" when the OP thought it actually hadn't been. Compared to the number of threads that
have been marked correctly, I think the benefits
far outweigh any potential drawbacks - especially because the OP can always change the thread title, thus alerting whoever thought it was solved that it wasn't really solved after all.