• SONAR
  • Apologies to CW RE "Slate vs. Cakewalk" I look forward to them solving their issues.
2013/11/10 06:37:16
LJB
I have reported over 30 times (I have proof) in the form of Automated Error Reports, official reports and this forum that Slate VCC and Sonar have a problem. Any Sonar project (as far back as X2), crashes at least 50% of the time when I try to open it, and the error is always "Unhandled Exception - Slate VCC ..". 
 
Slate has responded and has been very very helpful, communicative and willing to delve into the issue. They have given me a few test to run, which basically indicates that it is a Sonar problem. 
 
Meanwhile, I have had little more than a "It's a Slate issue" from Cakewalk.
 
Slate VCC works on my PC in Protools 9.06 and Ableton.
 

So... Cakewalk... care to comment? I mean, other than glib replies through "No-Reply" emails?
 

Seriously guys, less lip service about customer care and more customer care would be a good step forward.
 
Sincerely,
 
Ludwig
 
 
2013/11/10 06:53:46
LJB
Thanks Mettellus, I missed that thread. Doesn't change the fact that Slate is willing to talk to me though :O)
2013/11/10 08:50:33
LJB
16 crashes in two hours - always Slate vs Sonar. A new world record perhaps?
2013/11/10 11:18:40
lawp
if you're contacting cake via email they are notorious for not replying
2013/11/10 11:19:42
lawp
eta, this forum is no guarantee of a response
2013/11/10 11:24:51
bitflipper
I don't want to aggravate your aggravation, Ludwig, but an unhandled exception raised by a DLL is more likely to be an issue within the plugin rather than the host.
2013/11/10 11:29:23
chuckebaby
LJB
Thanks Mettellus, I missed that thread. Doesn't change the fact that Slate is willing to talk to me though :O)


slate is willing to talk and cakewalk is working with slate on it, that thread said right there that they have sent a ton of data to slate.
the way I look at it is its slates plug in that's causing you the problem, so why wouldn't they wanna talk to you?
I don't blame cakewalk as much as I do slate. slate can always put out an update, if cakewalk could just put out an update to fix this, don't youthink they would have ?
since x2 ? I actually thought its been since x1, I would think if cake could they would have already in the last 2 versions.
its probably got something to do with stevens bizarre protections. lol
 
we have a lot of plug ins that work just fine, but slates isn't ?
kinda throws the red flag right there. IMO.
 
2013/11/10 11:33:46
LJB
Could be since X1 - I've lost track. What puzzles me is that I seem to be the only one having this issue - I see no one else mentioning on this forum. SO, what, do I demand a refund from Slate and loose a great plugin? And no, PC Console Emulator does not come NEAR VCC in terms of sound quality..
2013/11/10 11:44:21
mettelus
LJB
Thanks Mettellus, I missed that thread. Doesn't change the fact that Slate is willing to talk to me though :O)


I was actually hoping to nip this one in the bud since I pulled that thread from this one. http://forum.cakewalk.com/FindPost/2923478 CW has commented to you directly, so making the claim that they have not didn't sit quite well with me.
© 2026 APG vNext Commercial Version 5.1

Use My Existing Forum Account

Use My Social Media Account