If you can hear the synth, there has to be an existing audio track
somewhere that has the synth set as Input, and outputs to Master bus. Assuming the synth is in the synth rack, and you inserted it with the Simple Instrument track option, that Audio track will be combined with the MIDI track. When you freeze a Simple instrument track you should see the MIDI clip replaced by an audio clip in the track after freezing. If the MIDI and audio tracks are separate, you would see the frozen wave appear in the empty audio track.
In either case, the Freeze button should turn blue and stay that way. Is that the case? Or is the freeze simply failing?
In either case, try right clicking the track and choosing Split Instrument track, this will separate the MIDI and Audio tracks so you can more easily see (and understand) what's going on.