Hello to everybody,
 
I´m new in this forum. :)
I registered my Sonar X2 retail on October, 27 at 21:05, just a few days ago.
Now its October, 29 and it´s 22:33.
I´ve been waiting for my redemption code for a free upgrade to SONAR X3 but nothing new appear in "My Registered Products", in "My Account" section on the Cakewalk store (EU). Just a "Free SONAR X1 Explained sample video" dead download link appears in "My Registered Products".
 
I don´t understand why my code doesn´t arrive. It´s more than  48 hours since the registration, and they say "Please allow up to 48 hours after you completed this process for your code  to appear in your store account"
Anybody can help me?
 
Thanks in advance
Ruben
 
 

Contact customer service http://forum.cakewalk.com/FindPost/2839291

Welcome to forum Ruben.
 
I have not heard of any free upgrade from X2 to X3. I've heard of some pricing variations when CW was selling X2 upgrade discount before X3 came out. If people qualified I believe upgrade was $100 but they had just upgraded to X2 for $50 so the upgrade from X2 to X3 was $150 (IIRC).
 
I'm curious why you would purchase X2 two days ago. Why not just purchase X3?
 
You may have to give Cakewalk or your software retailer a call to get it straightened out.
 
Regards,

Thanks Scook, I´ll contact them.
Thanks Mike, because it´s was retail copy upgradable. Here´s a link that explains the free upgrade:
 

 
 

Sorry, I can post links...
 
.....cakewalk.com/page.aspx/Purchase-SONAR-X2-at-retail-and-get-free-SONAR-X3-Upgrade
 
 

mmorgan
 
I have not heard of any free upgrade from X2 to X3.

http://www.cakewalk.com/p...-free-SONAR-X3-Upgrade
 Sometimes things take a little longer than they should. Since you registered your retail purchase before the cutoff, it should not be a problem. Contacting Customer Support is your best bet.

Hi Ruben,
 
This is resolved. Behind the scenes we needed to merge your registration with your online store account. Normally this is an automated process but we can expedite it manually.
 
If you log into your account now you'll see the link to redeem. Sorry for the trouble!

Thanks scook,
 
I´ve emailed them just a moment ago. I opened a thread because I didn´t know if it was normal or I wasn´t doing things right.
 
Regards,
Ruben.

Wow!
 
what a quick reponse :)
 
Thank you very much, Ryan!

akamed
Wow!
 
what a quick reponse :)
 
Thank you very much, Ryan!

It would be a service to everyone if you changed the title of this thread to start with the word "Solved"