• SONAR
  • Monthly Subscription (p.2)
2017/11/28 15:35:21
rmfegley
I went directly to the Cleverbridge website and messaged customer support asking them how to stop the subscription since the way they describe in their FAQ (via the link in your invoice emails) does not work and redirects to the Cakewalk closure announcement. Waiting to hear back.
 
EDIT: It also just occurred to me that since my payment is billed to a checking account that I have solely for online transactions (to avoid fraud) and to which I transfer funds only when making a purchase or when a payment is scheduled, I can just stop the transfer to that account on the day my Cakewalk payment occurs and it will be declined.
2017/11/28 16:59:17
RobP
I cancelled mine at the Paypal end. Just got an email from Cakewalk saying my latest sub (today) has not been paid......
2017/11/28 17:02:45
karhide
Looks like no one at Cakewalk told Cleverbridge or the users what is happening other than the one post from Noel.  
2017/11/28 17:27:41
SWANG
Update: Cakewalk customer service responded this morning saying they were on it.

Update: cleverbridge just issued me a refund.

Thank you CWCS...
2017/11/28 18:02:29
John T
OK, I've just been charged. Who do I have to contact about it?
2017/11/28 19:27:31
kenny@vhprecords.com
I got charged on the 9th of November so what happens there? Who should I contact about a refund? How do I cancel future charges?
2017/11/28 19:37:50
Willy Jones [Cakewalk]
Hi Everyone,
 
My apologies for any confusion. All existing monthly subscriptions will be auto-cancelled before the month is over. If you need a refund for the month of November you can contact either Cleverbridge or Digital River. If you are not sure you can reach out to us and we can get it sorted on your behalf. Fair warning: we are backed up so I can't promise a fast response.
 
Thank you all for your support.
2017/11/28 21:12:46
John T
You know Willy, I don't want to be kicking anyone when they're down, but come on. This won't do. No means to directly cancel payments, and a company that was closing didn't cancel either at their end, and can't promise sorting it out quickly. There aren't even contact details for cleverbridge in the emails I've got; all links point back to Cakewalk store, which points to the announcement screen. I'd be amazed if you told me you thought this was an adequate way of handling the situation.
2017/11/29 00:20:06
rmfegley
Received a reply from Cleverbridge, they cancelled my subscription directly. This whole deal seems like a clusterflop, to paraphrase the TV edit of a Clint Eastwood movie
2017/11/29 00:23:04
sharke
rmfegley
I went directly to the Cleverbridge website and messaged customer support asking them how to stop the subscription since the way they describe in their FAQ (via the link in your invoice emails) does not work and redirects to the Cakewalk closure announcement. Waiting to hear back.
 
EDIT: It also just occurred to me that since my payment is billed to a checking account that I have solely for online transactions (to avoid fraud) and to which I transfer funds only when making a purchase or when a payment is scheduled, I can just stop the transfer to that account on the day my Cakewalk payment occurs and it will be declined.


Would the bank not charge you a fee in the case of a payment being declined?
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