We were guilty of that in the past when CW shipped a paper manual with the program. We stopped doing that when it became clear that it was a in PDF format and not always available when the software was released.
It also dawned on us that one may not know the terms used to look up an answer. Besides if you write RTFM to some one asking a simple question it could be perceived as rather hostile and took up almost as much time and words as the actual answer.
Also with the paper manual it was a way to be sure the poster had bought the program. Now there really is no good way to be sure of that and it really isn't our job to check anyway.
Now in a way its how fast a post is answered that matters. I for one will admit I like to be the first to answer. I know a few others also like to be first. So there is a bit of sport in quickly answering with a good full answer. There are no points for being first.
We don't bother with notions who is "worthy" and who isn't anymore. I think we care more about being accurate and true than anything else.
What we see is a forum that has gone through a lot of changes through the years and I believe is better for it.
Really its all of you that come and answer questions with grace that are making this forum a better forum.
I was reading the thread by Keni and how members have gathered around him to support him. I was proud of what members did in that thread. Not because I had anything to do with it but rather I was proud to be a part of this forum because of what had occurred there.
I hope that sort of behavior will continue long after the bloom is off the new release.
Being polite is not all that hard and in the end it leaves us all a little better off.