Andrew Rossa [Cakewalk]
There are no plans for SONAR X2b. I know that's not what you want to hear but I also don't want you to think we are ignoring you. SONAR X3b is the latest version of SONAR. I understand your point and we are working hard to try and make SONAR better for all customers.
From everything I've read over the last year or so since I upgraded to X2a from X1d, including the many complaints about & pleadings to Cakewalk, an all-around fair compromise to me would have been this:
Offer X3 as an improved
update - just simply 'bare bones' as any other
update, (as some are referring to it now), for anywhere from free to say no more than $30.00, with no new extras or instruments included whatsoever, possibly with the exception of the color enhancements that so many have asked [begged] for, for so long.
Then, for to those who desire, add a 2nd option of the current X3
upgrade (not update), just as it has been released - including all the goodies, Melodyne, ADrums, AS & LL, plus all the 'new features', etc. etc. for the current fees, $49, 99, 149 - for those who wish to move ahead/up one level.
Now from a business point of view, that might have cost more than a 'small company' could afford, but to me that would have been the most ethical thing to do, considering this last year's overall schmozzle of unhappiness.
Besides that, losing how many ??? customers due to frustrations, waiting endlessly for fixes & updates as given with X1a-d, and therefore expected & anticipated for X2a...and tolerating Cake's 'brick wall' of continued silence up until just a week or two ago - wouldn't that all have been worth avoiding?
1. Loyal, patient customers could have been rewarded with some fixes & improvements at little or no cost [$30], which most said they would have paid for;
2. More dollars could have stayed within this 'small company' instead of jumping ship & going elsewhere in the meantime, all the while X3 was being worked on, again in complete & total silence.
Can't help but feel this would have been the best option(s) for the customer base at large, and would have given more credence to this statement above:
...and we are working hard to try and make SONAR better for all customers... Lastly, I think that increasing the upgrade cost by 50% - to $149 from the usual $99 is a bit of a slap in the face to all those who've waited ever so patiently.
If anything, I would have expected it to be slightly reduced as a sort of 'humble apology to the faithful' - say $79 or so.
Don't get me wrong - I have the money.
$149 vs. $99 doesn't make a dent either way for me - but it's the principal of the matter.