• SONAR
  • BEWARE - Web Site Purchases [Resolved]
2013/10/04 12:00:27
TomHelvey
UPDATE:
The Celemony support people were very helpful. While the charges have not yet been reversed, I'm confident that they will be. Last night I retried the purchase and it was successful so it appears that they might have worked out the false fraud hit problem. Other than the glitch in their payment processing, I'm quite happy with Celemony's response and am comfortable leaving the issue on remote for them to resolve.
 
When I registered the Celemony essential they sent me an offer to upgrade to the editor version for $149. I went to the web site to purchase the update. After filling out my card info I got a screen telling me that either my card number or security code was wrong and the purchase was declined so I filled out the information again and retried thinking I had gotten a digit wrong but got the same result so I tried another card and got the same result.
I then received fraud alert emails from both my credit cards. When I checked my accounts it turned out that all the purchases had been successful. Now I am out $450 with no upgrade.
I suspect there is an issue between their German credit card processing service and the US based banks. Instead of having a smooth update experience, I now have to deal with their support across multiple time zones to get the charges reversed. What a nightmare.
I've never had a problem purchasing anything through the Cakewalk site, if the same offer was available there my life would be a lot more joyous right now.
2013/10/04 12:04:05
Sanderxpander
That's very strange. It worked fine for me but I have a Dutch credit card. If it puts your mind at ease, their support is very quick and very helpful, I'm sure they'll make it right for you.
I once got a fraud alert on my credit from purchasing a few Appstore apps in quick succession. It's kind of standard procedure.
2013/10/04 12:41:47
STinGA
You got an upgrade offer email?

Not here, anyone else?
2013/10/04 12:46:01
mmorgan
I've always had excellent results with Celemony's support. Have you considered talking to your credit card company to get the charges reversed?
 
Sorry about your troubles.
 
Regards,
2013/10/04 12:47:57
Sanderxpander
If you registered X3 and Essential supposedly you should get one. Email them if you didn't, I'm sure they'll be glad to take your money ;)
2013/10/04 12:54:23
STinGA
Lol yup, I'm sure they would - my essential has been registered and I would upgrade to editor for $149 (what's that £120-ish) as I recall through their website it's around $199. So that email is definately worth having. I will email them. Thanks.
2013/10/04 12:58:22
STinGA
Wow! ......Just been back to the Celemony site, make that €299 ..... That makes that email a golden ticket!!!

Email them I will!
2013/10/04 14:49:19
Sanderxpander
And then update your sig :p
2013/10/04 17:37:09
DarkMatter12
I ordered Sonar X3 at 2.10.13 and got an email at 2.10.13 from Celemony.
I upgraded to melodyne editon version and payed by credit card (germany) 149€ -> no problems
 
 
 
2013/10/04 17:43:57
jb101
Upgraded last night having received the Email.  Paid on credit card with no problems.  Now getting stuck in to learning it.
 
Someone mentioned on another thread that they had contacted Celemony after not receiving the email, and Celemony sorted them out.
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