Release a P5 for newbies. It was a simple and elegant interface with not a lot of insider info or tasks. I bet the guy, even drunk, maybe could make it work. ;-)
But a lot of these problems are the same one I had with Word or WordPerfect back in the troglodyte era with a 500 page manual. And it goes all the way back to the dictionary - how are you supposed find out how to spell a word if you don't know how it is spelled? 1st, don't use the unabridged dictionary.