"you need to contact them" is a perfectly valid answer...
In this case its
http://www.xlnaudio.com/support Verbiage from XLN Audio's myaccount-myproducts page:
Download & Install Products - Online Installer
The Online Installer will download, install and update your products. Run it on your audio computer. Once you've run the installer once, it is always available from your Applications (Mac) or Start Menu (Win).
Requires OS X 10.5 / Intel Mac and an internet connection on your audio computer. For older Macs, or audio computers without internet: please
contact support for help with installing.