Noel & Cakewalk support staff,
 
You guys are all over this forum recently.  Whether the increased presence is due to changes in Cakewalk's parent company relationship, the release of X3, or a combination of both - it's very noticable.  It may not be sustainable permanently, however for major releases, the interaction and open dialogue is a very good thing and much appreciated.
 
It's impressive when support staff are on this forum - even moreso when the CTO is here as well. 
 
We're quick to point out gripes - I thought it worthwhile to highlight when something very positive happens.  Thanks for the efforts and presence on here.
Russ
 

I must agree that the extra staff presence here is very appreciated.  I realize that it can't always be like this because of production cycles but the support in the forum at present is phenomenal.
 

+100
yeah, my hats off to you guys for the not only the presence but also the trouble shooting help for the initial release aches and pains that are normal to any roll out. You guys continue to make Sonar the stand out DAW that it is and for those who living depends on it, its truly appreciated and unique in the industry.

Yes, it's very welcome. I hope this is a sign of how things will be under the new regime.

Thanks for your efforts and listening to us on the forum. Nice job, well done!

John T
Yes, it's very welcome. I hope this is a sign of how things will be under the new regime.

I think it's mostly a sign of how things are immediately after a major release when everyone gets to pull his/her nose back from the grindstone for a moment, and is allowed to talk freely about what's in it.

Yes, thumbs up!
 
It's making this forum a much better place. 

Guys if we were on the forum all the time you would have no software only vaporware :)

Noel Borthwick [Cakewalk]
Guys if we were on the forum all the time you would have no software only vaporware :)

Yes.. understood and agreed - that's why I specifically said 'after a major release'.  I don't think anybody reasonably expects this all the time, but it definitely helps for a few days after a major release. 
 
 

It is much appreciated.  It's probably tough to listen to all the complaints and remain positive - but in the end I think you foster a much more solid customer base.