I apologize to everyone. We are getting hit with an enormous amount of traffic, beyond what we expected. We are working on optimizing the store. The staff here is prepping to help everyone get their downloads. Will keep everyone updated.

I apologize. We are getting hit with an enormous amount of traffic, beyond anything we expected. We are working hard to optimize the store and to deal with any issues from customers. Will keep you updated.

Andrew Rossa [Cakewalk]
... We are getting hit with an enormous amount of traffic, beyond what we expected....

That's a good thing!
 
Walt

WallyG

Andrew Rossa [Cakewalk]
... We are getting hit with an enormous amount of traffic, beyond what we expected....

That's a good thing!
 
Walt

It's a good problem to have but not for customers who are experiencing issues. We are treating this with the utmost urgency. We hope to have it resolved soon.

Thank you for update! So I have time to read the manual

What's working for me is, like brian says above , click on the link in your cake store email receipt. It's slow but that gets me to my registration page which is empty. If I then click on order history it refreshes with with reg codes and download links that work. Don't know if it will work for anyone else. I'm feeling sorry for the cake guys. Can't seem to catch a break. If it wasn't for bad luck and all that.
 
Steve

Looks like its all back up now.... In the UK

We're actively working on it right now. Making progress but are still monitoring the situation closely. Thanks again guys for all of your patience on this.

Yeah, it looks like it's back up, which is pretty cool.  But I'm still pretty upset, that the $150 I was charged for, doesn't even show up in my order history at this point.  (And therefore, I still have no X3 download links, or anything at all).  I already submitted a ticket, so I'm just kind of blowing off steam at the moment.  But yeah, this waiting for the support team to get in the office for another hour is like paying for a visit to the dentist, having your wisdom teeth yanked out, and then having the dentist forget you're in there with blood running out of your jaw while they go to lunch. 
 
I love these guys... but MAN... I've never had a purchase / upgrade for anything, have this many hiccups.  Glad it sounds like it's all working for everyone else now though.  I'm really hoping that "responses will happen within 2 business days" disclaimer isn't going to end up turning this into some sort of 4 day (total) waiting game though.

Etmos it sounds like your situation is a special case scenario. I'll forward your info. I can't personally look into it at the moment since I'm assisting with the store, but I'll get someone on your case.