dorism
With the greatest respect I am filling in bug forms for your product which should work.
But doesn't.
I'm doing this in my own time. I think the 'bugs' the had been discussed in huge detail already on the forum. None of this should be a surprise to anyone at Cakewalk. The response should have been 'duplicate' ticket. Fix on the way. Moving midi into an audio track of vice Verse. Try it out yourself for goodness sake. Its standard behaviour and baffling. If there was a good reason for designing it like this then that would merit a decent response.
The reasreason I filed them was out of frustration that nothing had been done to address those concerns. Throwing my hat into the ring so to speak rather than sitting here moaning about it I wanted to do something about proactive. 'calling out' the a customer in a public forum when they have invested heavily in your products and trying to participate to make your product better is not a wise move. See my point about culture.
If we wanted to make it a private conversation you could have PMed me with your frustrations. I was trying to suggest that I'm
not trying to call you out, but that everyone is ganging up suggesting nothing is being done to address customer concerns is not correct for two reasons. This thread is mostly bashing Cakewalk and Cakewalk support publicly, so I'm here to defend it.
The first being that some concerns are system & user specific. Developers can't fix those issues, Technical Support can. In those cases, we can help and so yes we can address these concerns.
The other being that the concerns that people are referencing and have been for a long time, well we haven't even begun to fully discuss SONAR X3 yet. I think you'll be shocked to find out that a huge part of this release IS addressing the biggest customer concerns. In fact, that's exactly what we've done based on tons of feedback (phone calls, emails, bug reports, beta team, artists, engineers, forums, surveys, etc.).
Anyhow, I know at the end of the day you probably just want help and most likely our systems were confusing. I am sorry if that was the case. We're always trying to improve it and so your frustration with the system tells me we need to improve it yet even more. That's okay.
This is the reply to most of your problem reports:
The status of your problem report has updated to "Contact Tech Support" with the following notes:The problem you are experiencing is most likely a system specific problem or a configuration issue that we believe can be resolved with assistance from Cakewalk Technical Support. Unfortunately, as explained in the Problem Report Form, this form does not put you in direct contact with our support staff.Please contact our support team at http://www.cakewalk.com/support/email or at (617) 423-9021 Mon-Fri 1:00 pm to 6:00 pm EST so that we can assist you in resolving the issue you are experiencing. You can review our full contact information at http://www.cakewalk.com/support Currently outside of the US support is handled by your local distributor if you're trying to call in. The link above does provide direct access to email Technical Support as well.
I hope that helps to clarify.