Andrew Rossa [Cakewalk]Why don't we wait till we officially announce SONAR X3 first. Let's not get too ahead of ourselves quite yet. We plan on communicating more but can we release the product first?

With respect, are you guys so disconnected that you can't see this is exactly the problem? Every single release you say the same thing: wait and we'll talk about it more once we can. The problem is that when you can, you go silent. People are sick of waiting for answers that never come, then you wonder why people come here and are so angry? This is not the way you run a successful business with happy customers.
 
Maybe you guys just need to put some deadlines down and give people some hope? You know, maybe give us a date of when you CAN talk to us like most every other company does who puts out a major yearly product? Maybe having an actual Q&A with those of us who have concerns and stop avoiding questions we have that might be difficult to answer for whatever reason?
 
If your hands are tied then so be it, but whoever is in charge there needs to realize that our hands are also tied... to our wallets and we are the ones who have the power to make your product a massive success or an epic failure. As of right now, there is a lot of division and a lot of people reconsidering staying with this brand and many have already left from what I've been seeing online. I think at this point, most people want to know more information about X1-2 and some reassurance that X3 won't follow the same path.

bapu

yevster

bladetragic
And seeing as how you guys (at least as far as I can remember) have never done fixes for old products I can see why he felt no need to wait.

Am I delusional if I have memories of X1 having four free fix releases? 8.5 having three? Ditto for 8. I can't comment on the bugginess of X2a, as I have not touched X2 after X2a came out, but whatever happened, historically, one patch per version is the exception not the rule.
 
I'm holding back my negativity until I see the full feature list. :)

I think he meant any release prior to the current.

Yes, that is exactly what I meant.
 
In other words, once a new product comes out, no more fixes for the one before it.

mudgel
I reckon a big rewrite has been undertaken with deep new hooks in sonars core for things like ARA integration and vst3.
I dont think they could advance with bug fixes as well as go back to get into the guts of the code.

Lots of pressure from forums.saying fix old issues. Sometimes.yiu have.to stop and go back before you can move.foward.

+1.
 

Shadow of The Wind
As Meat Loaf said: The future ain't what it used to be.
You can skip one upgrade.
That said, I agree that fixing known issues should be a high priority.
 
Wilko

Couldn't agree more - the critical comments always come down to not fixing old wellknown issues - overall stability foremost.
 
Really working closely with anybody that report stuff and sum up all that info - and finally solve it all. That would not only solve bugs - it would increase patience among users while they are listened to.
 
Another thing that is puzzling me - why is Cake staff so annoyed over the interest in X3 release?
 
They should be darn greatful anybody is interested.
 
Or maybe they are just frustrated that they are not allowed to speak freely yet.
 
Color customizations and VST3 support are exiting news to me. If that also means routing is improved to accomodate VST3 abilities - I'm reaching for my wallet.

yevster
I don't know of any non-open-source software vendor with a public list of unresolved bugs. .

Steinberg Cubase 7 officially confirmed and logged issues
Official Reaper Issue Tracker

lfm
Another thing that is puzzling me - why is Cake staff so annoyed over the interest in X3 release?
 

cakewalk staff annoyed?
to me it seems they're having the time of their life :)
joking around, eager to tell us everything but knowing they can't.. have you missed all the indications and teasers from the staff on this forum of what's coming?
 

Loptec

lfmAnother thing that is puzzling me - why is Cake staff so annoyed over the interest in X3 release? 

cakewalk staff annoyed?to me it seems they're having the time of their life :)
joking around, eager to tell us everything but knowing they can't.. have you missed all the indications and teasers from the staff on this forum of what's coming? 

Agreed. I think the interaction in the last few days has been great. I'm hoping that the informal approach is here to stay. Customer service can sometimes be devoid of personality. This isn't. Long may it continue.

TerraSin

Andrew Rossa [Cakewalk]Why don't we wait till we officially announce SONAR X3 first. Let's not get too ahead of ourselves quite yet. We plan on communicating more but can we release the product first?

.... As of right now, there is a lot of division and a lot of people reconsidering staying with this brand and many have already left from what I've been seeing online. I think at this point, most people want to know more information about X1-2 and some reassurance that X3 won't follow the same path.

This is exactly right. I can appreciate Cakewalk being excited about X3, but given the experience with X2 you really need to be aware that many long time users will be hesitant to upgrade. A clear statement along the lines of "we realize we should have been more communicative and addressed issues in X2 more aggressively and promise to do better for X3" could help ease concerns (although for me personally I will need to see results first and will likely wait for the first patch before pulling the trigger). I am hoping for a great product and for Cakewalk to have real success with the release, but as the saying goes "once bitten twice shy."

So which part of X2 were you bitten by?
 
I've read several people claiming that Take Lanes were a bit buggy, but I've not witnessed it first hand.
AFAI can remember, X2A was widely lauded as a pretty stable platform with a few slight niggles but nothing show stopping.
 
Just curious.

Bristol_Jonesey
AFAI can remember, X2A was widely lauded as a pretty stable platform with a few slight niggles but  

Strange, that's how I remember it too! After two turbulent years of X1, there was a sense of joy and relief on the forums when X2 was released, and the X2a update was well recieved as well.
 
But lately there's seems to be some consenus that X2a is the buggiest and most lacking version of any DAW ever. People don't even seem to need to post examples of bugs or broken features, it's just the Truth.
 
I could use X2a for years and be happy!