Beepster

sharke
I haven't read all of the X3 related posts so correct me if I'm wrong, but does anyone else think it's weird that amongst all of this speculation, nobody has expressed a hope that staff view has been improved?

I assume they've given up hoping for the future of Sonar which is pretty much what I've done as of this thread and the response I got from Seth.

I'm not sure how you can infer that we've given up hope, when all I stated was that we listen to the entirety of our customer base before making decisions.
 
 

Seth Kellogg [Cakewalk]

Beepster

sharke
I haven't read all of the X3 related posts so correct me if I'm wrong, but does anyone else think it's weird that amongst all of this speculation, nobody has expressed a hope that staff view has been improved?

I assume they've given up hoping for the future of Sonar which is pretty much what I've done as of this thread and the response I got from Seth.

I'm not sure how you can infer that we've given up hope, when all I stated was that we listen to the entirety of our customer base before making decisions.
 
 

I was referring to those who were looking forward to staff view improvements. I know you guys are hopeful for the future.

Beepster

Seth Kellogg [Cakewalk]

Beepster

sharke
I haven't read all of the X3 related posts so correct me if I'm wrong, but does anyone else think it's weird that amongst all of this speculation, nobody has expressed a hope that staff view has been improved?

I assume they've given up hoping for the future of Sonar which is pretty much what I've done as of this thread and the response I got from Seth.

I'm not sure how you can infer that we've given up hope, when all I stated was that we listen to the entirety of our customer base before making decisions.
 
 

I was referring to those who were looking forward to staff view improvements. I know you guys are hopeful for the future.

Pesky pronouns.

And to clarify WHY I'm upset... what your reply to me was basically that third party plugs are to blame for problems, people on the forum's opinions are less valid because we are malcontents who do not represent the "true" user base and that past behavior of releasing timely updates is not indicative of how the company plans to operate in the future.
 
Seriously it was some food for thought from a guy who took a chance with Sonar and it was dismissed out of hand. As I said I will be far more cautious when buying or recommending your products from here on out. Sorry but I do not feel as confident or as enthusiastic as I did a short year ago.
 
I really did not want to turn this into a crudfest but I found the glibness of the response to be a little insulting. I will now shut up and go about other more important issues. Peace.

Beepster
And to clarify WHY I'm upset... what your reply to me was basically that third party plugs are to blame for problems, people on the forum's opinions are less valid because we are malcontents who do not represent the "true" user base and that past behavior of releasing timely updates is not indicative of how the company plans to operate in the future.
 
Seriously it was some food for thought from a guy who took a chance with Sonar and it was dismissed out of hand. As I said I will be far more cautious when buying or recommending your products from here on out. Sorry but I do not feel as confident or as enthusiastic as I did a short year ago.
 
I really did not want to turn this into a crudfest but I found the glibness of the response to be a little insulting. I will now shut up and go about other more important issues. Peace.

Please re-read the second paragraph on my post (#45).  I never said we weren't going to offer timely updates in the future, like in the past. I was careful in wording that...
 
I also stated most of the issues reported were 3rd party related, Ryan has mentioned this in a previous post. I did not deny that there were issues still unresolved. There were a few I was upset about too (I was a SONAR user for 10 years before joining Cakewalk). I never said your opinions are less valid. We have surveys that go out every year to the entirety of our user base. 
 
Just a point to think about. There's quite the pirate presence on the forum, I know if I was a paying customer, I wouldn't want them dictating how a company spent my money on improving the software I use. I've reached out to a lot of these individuals before and they just disappear. 
 
 

Well I can guarantee you I am NOT a pirate. I have invested quite a bit of my scarce resources into your wares and in general I do think it is great stuff... BUT I am now more or less tapped as far as dumping money directly into Sonar (I need some other more hardware related stuff for my studio) and I was hoping for X2 to have been tweaked that little bit more so it isn't quite as frustrating to work with. I have never bashed or been hyperbolic and I even stand up against those types on occasion (which has made me unpopular sometimes) but I also try to be pragmatic and honest about the issues I see with the program and my experiences (which has also made me unpopular at times).
 
Point is the past year has been frustrating and I've been trying to keep it cool. Your replies just kind of irked me. I'll get over it. Cheers.

Beepster
Well I can guarantee you I am NOT a pirate. ...
 
Point is the past year has been frustrating ....

I know you're not, don't worry about that, and I understand where you're coming from on a limited budget. My car is from 1995... 
 
I also know you're not a trouble maker on the forum and you're actually very helpful to people (or it appears).
 
This year has been very frustrating for everyone. Especially when we were working hard and couldn't show anyone.

I can imagine it's been hard on you guys too if your hands have been tied. I really wasn't trying to give you personally a hard time and frankly it ticks me off when folks just outright abuse you guys (it takes away focus on the more reasonable input around here). I was just offering some insight into where some of the consumer frustration may be coming from. How about we forget this happened.
 
Hey look... a squirrel!
 
;-p

Beepster
I can imagine it's been hard on you guys too if your hands have been tied. I really wasn't trying to give you personally a hard time and frankly it ticks me off when folks just outright abuse you guys (it takes away focus on the more reasonable input around here). I was just offering some insight into where some of the consumer frustration may be coming from. How about we forget this happened.
 
Hey look... a squirrel!
 
;-p

We could turn this into a cat thread you know 

Seth Kellogg [Cakewalk]
 
 We have surveys that go out every year to the entirety of our user base. 
 
Just a point to think about. There's quite the pirate presence on the forum, I know if I was a paying customer, I wouldn't want them dictating how a company spent my money on improving the software I use. I've reached out to a lot of these individuals before and they just disappear. 
 
 

As a side point, in seven years as a user / customer I've never seen such a thing, so unless it was just me that was excluded for some reason, you might want to also consider the possibility that your survey of the entire user base might not be as complete as you thought.
 
carry on..............