• SONAR
  • How many bug fix notifications have you received since the X2a release? (p.3)
2013/09/20 18:00:56
Seth Kellogg [Cakewalk]
paulo
Seth Kellogg [Cakewalk]
Jlien X
Strange. I PMed Ryan three times but haven't got any response. I hope he's not dead.




He's not dead. He's just very busy with Tech Support stuff at the moment. Someone is on vacation and someone else is out sick.


Who's looking after the cats ?



ALL THE CATS ARE BELONG TO ME
2013/09/20 18:15:28
Ryan Munnis [Cakewalk]
Seth Kellogg [Cakewalk]
paulo
Seth Kellogg [Cakewalk]
Jlien X
Strange. I PMed Ryan three times but haven't got any response. I hope he's not dead.




He's not dead. He's just very busy with Tech Support stuff at the moment. Someone is on vacation and someone else is out sick.


Who's looking after the cats ?



ALL THE CATS ARE BELONG TO ME


Good thing too. I'm very allergic!!!
 
Jlien X, sorry for the delay, was travelling for a bit. I sent you an email 
2013/09/20 18:19:25
Seth Kellogg [Cakewalk]
Ryan Munnis [Cakewalk]
Seth Kellogg [Cakewalk]
paulo
Seth Kellogg [Cakewalk]
Jlien X
Strange. I PMed Ryan three times but haven't got any response. I hope he's not dead.




He's not dead. He's just very busy with Tech Support stuff at the moment. Someone is on vacation and someone else is out sick.


Who's looking after the cats ?



ALL THE CATS ARE BELONG TO ME


Good thing too. I'm very allergic!!!
 
Jlien X, sorry for the delay, was travelling for a bit. I sent you an email 




Funny story for all of you.
 
Willy Jones gave me my first cat then Ryan's significant other hooked me up with my second cat.

The cats are all in the Cakewalk family.
2013/09/20 18:31:19
Jrehanek
So I guess my question is, Why don't you all let your customers assist in prioritizing the work? It sometimes feels like we're changing the oil in a car with a blown motor.  Which is just sort of silly.  It's like icing a burnt cake.  What's the point? Shouldn't you guys be working on basic functionality for a broader range of users, rather than upgrading the look and feel?  Maybe the answer is no.  But it shouldn't be.
 
I vote you correct the issues with midi.  Stop the popping and clicking.  Fix the routing.  I'll probably get out voted!
 
 
2013/09/20 19:23:10
gcolbert
Wow. Ryan ans Seth both got sucked into this one? These guys have fixed several bugs that I have reported. The process works. Just don't expect minor issues to be fixed in the current release.

Glen
2013/09/20 23:21:13
chuckebaby
peregrine
No speculation here. I'm only repeating what I was told in two private messages by a Cakewalk
support staff member. After complaining for TWO YEARS that we couldn't record from multiple midi
channels. Ryan, if you guys are so responsive, why don't you start with #5448?
"Submitted to development" doesn't mean "scheduled for development", does it? I was told
specifically that the determination of what went into any particular release package was made
by middle management - not by development. So Ryan, who is it? Management or development staff?
If you (development) play a major role in selecting what's getting fixed, it sounds to me like
someone was just telling me something to get me to shut up and go away. If development decides,
how do they prioritize what goes into a release package? Does it have anything to do with how many
people it affects? How much time/$$ it involves? Please don't tell me that none of this is correct.
Otherwise we'll just think you're sticking a wet finger in the wind. Tell me that something I care
about - something that's costing me money - is going to get fixed.
 
regards,
Earl


keep in mind a lot of people confuse bugs with feature requests.
something they thought was a feature in sonar but is not, or even sometimes they're not using a function properly.
 
its also very hard for cakewalk to determine bugs when one person is saying its doesn't work but yet another user is using that function successfully.
 
cut the guy some slack, its not as easy as you make it sound.
these guys are working and sometimes taking their work home with them and working there.
so a little constructive criticism goes a long way.
trust me I understand it being frustrating but don't make it sound like its cut and dry or easy. its not.
2013/09/20 23:30:28
chuckebaby
Ryan Munnis [Cakewalk]
Seth Kellogg [Cakewalk]
paulo
Seth Kellogg [Cakewalk]
Jlien X
Strange. I PMed Ryan three times but haven't got any response. I hope he's not dead.




He's not dead. He's just very busy with Tech Support stuff at the moment. Someone is on vacation and someone else is out sick.


Who's looking after the cats ?



ALL THE CATS ARE BELONG TO ME


Good thing too. I'm very allergic!!!
 
Jlien X, sorry for the delay, was travelling for a bit. I sent you an email 


let me guess one cat is named "the smart tool" and the other one "matrix"
and you feed them autosnap nip...   :)
 
 
and do they play nice with the Yack 
2013/09/21 00:43:40
cparmerlee
Ryan Munnis [Cakewalk]
That's normal. We only update the reports when fixes are officially available to the public in the form of an update or a new version.

That would make perfect sense if patches were released every month or two, as is done with Microsoft products, LibreOffice, Wordpress and many other products.  I'd like to think there could be a way to have at least quarterly patch releases for SONAR.  But if that is not possible, it seems there needs to be some process for indicating a problem is accepted and a fix is committed, even if we have no clue when the fix will actually be made available.
2013/09/21 00:44:59
Featherlight
To Ryan and Seth,
 
I just want to take a sec to thank you both for taking the time to respond to the forums in any fashion at what must be a pretty busy time for you guys. I mean seriously, has anybody every been on an Avid forum and expected a timely response? It's a bit more like " you cant park that thing in this neighborhood". The fact that you guys take the time to address forum issues so frequently and make them apart of the apps development as much as you can is a breath of fresh air...much appreciated.
2013/09/21 01:46:12
Shambler
John
Why do people post pure speculation as fact?


I could speculate on why but...
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