If there is one thing I've learned over the past week is that everyone is grieving in different ways. Not only grieving but people are also concerned about the future of the software they have paid for. Sure we have been promised an authorization but we were also promised life time updates. This can leave some of us on edge.
Every one is different and that doesn't excuse Psychobillybob behavior (some of his comments)
But sometimes it is better to just walk away and ignore it then escalate it.