Hello!

My boyfriend recently installed HS4 on a new computer after the old one died. We tried opening the files we had saved and nothing would play (no bar movement, nothing). Upon further investigation we noticed that there are absolutely NO drivers in the Options>Audio window. There have to be drivers on the computer because audio works in other programs.

How can we fix this??

Thanks!
-bean

Windows 7 requires you to have drivers for your hardware. What soundcard do you have?

Let me just say I am having a supremely hard time navigating Windows 7, so please bear with me.

In the Device Manager (which didn't take me 15 mins to find... I promise!) under Sound, Video and game controllers it says: Realtek High Definition Audio.

Under properties for this device it shows (many) drivers installed, says it is up to date and that it is working properly.

Thanks in advance for the help!

Go to Options-Audio-Drivers and make sure the Realtek drivers are selected for Input and Output.

Therein lies the problem. There are no drivers listed in that window. There is nothing under Playback Timing Master either.

Maybe SHS4 doesn't know where to find the drivers in Windows 7. Just a guess, but it could be that's one part of not being compatible with that OS. (I have SHS6 and have to upgrade - you may need to as well)

UPDATE!

So I found how to set up Realtek Audio in Cakewalk software (on the Cakewalk site).
We now have the play bar moving, but no sound is coming from the headphones. Tests on the headphones show they are working fine, as is the jack on the front of the machine.

What are you trying to play? Audio tracks or MIDI tracks?

Audio tracks :) Sorry, forgot to mention that.

what do you have set for your output on the audio track in SHS?
when you say "tests headphones show they are working fine" does that mean you have HEARD something from the tests?  if you play a song using windows media player can you hear anything from the headphones?