backwoods
Companies can learn from constructive criticism I agree but how much venting on this forum is constructive? What can Cakewalk learn by having that cclarry post pinned up in every office? That they have "TREMENDOUS egos"? Some guys around here seem to think a company would prefer to have more dissatisfied customers than pleased ones. Because it would help the company improve more quickly or something.....
Well, I agree that part is probably inaccurate, and definitely emotive.
But to be honest, that was my point. People
do get emotive. People
are getting upset. It leads to name calling and frustration. It's called passion. We're all passionate about creating music are we not? People just want their software to work as advertised.
And if it isn't, and when they aren't even given a morsel of information to keep them sweet, they get angry. As I inferred in my post, a company that is quite often reading angry and frustrated comments about their product needs to do something. My opinion was simply that locking threads and banning the unhappy customers isn't a very sensible or prudent
modus operandi in business.
Seriously, and be honest, how many people do you think have been on these boards recently
malevolently bad mouthing SONAR and Cakewalk? As far as I can tell, every one of them has had a genuine grievance at some stage. Some, I'll agree, have gone a bit over the top. But the vast majority have just been posting out of frustration.
backwoods
Also, who are these guys who think Sonar is perfect? No such guys I'm afraid steve. If you want a guy talking about a near perfect DAW on the Cakewalk forum you keep an eye out for the Jeff Evans posts.
Come off it. Unless you've been living on a different planet, you know, the same as the rest of us know, the names of those who have
never had a bad word to say about SONAR or Cakewalk. Not only that, but for some inexplicable and perverse reason, they seem to take on the mantle of self-appointed defence counsel whenever the good name of the product or company is brought in to question.
I won't name names, as that would be inappropriate, but I know of one forum member who actually caught one of these guys out in a lie a few versions back. He was adamant that a certain Cakewalk feature was indeed working fine on his rig. However, the feature in question had never worked - for anyone. But for some weird reason, the guy was prepared to tell a bare-faced lie so as to make the product look perfect.
And I have a feeling that the guy who caught him out might read this and confirm for you.