It's not a lot of money but I don't have time to sit here waiting for confirmation that I will indeed be getting my vid. Is there a reason for the chronic delays? I can't imagine every purchase is processed manually.
 
Anyway... this is one of my very few complaints with Cakewalk. The store is weird and it's unsettling knowing the money is sent but not at least getting a confirmation it has been received and the order is being processed. Needs fixin'.

Dammit. It's been two hours now and nothing. I can also see the thing sitting in my cart so I'm starting to think something screwed up and the transaction didn't go through despite me completing the whole process and getting confirmation the money has been sent and received. Now I'm not sure what to do.
 
I did this today because so I don't have time to mess around with it this week. Not cool.

Email customer support. They don't have weekend hours so you may not get a reply until Monday.

Actually I'm gonna have to call them (long distance) because I really don't have time to keep checking my emails amongst other reasons (long story). I'm just starting to get annoyed with them for a few reasons and this is not helping. The store has been weird for me before. Usually I have the time to deal with its quirks but not right now especially over such a small transaction. This should have been an in and out type of thing. Ugh.
 
Sorry. Just not the time for this.

Patients Beep. They are closed on the weekends. Their system is supposed to be automatic but it is not perfect. Plus we don't know if some one may be trying to hack it. What I'm trying to say is though its a problem for you its a bigger one for them.

I've been generally pretty patient throughout some not so cool things IMO. This however is making all those issues start to bubble up to the surface and my mind is going through the laundry list of annoyances. Online transactions make me tense enough as it is without this kind of weirdness. It does not instill confidence.
 
Anyway, I doubt this is coming through today if at all so I have to move on to other things.
 
Cheers.

Oh and if there is a problem the site could at least throw an error or something. Not take the money then sit there like a lump. That's the main beef. Having no idea what happened.

Can you check to see if the payment got processed against your card?
 
Bob Bone

It did so they've got the dough.
 
And really this isn't out of the ordinary. We seem to get threads about this type of thing pretty often and the bakers come in and emails are passed around and eventually it gets solved. I'm not particularly concerned about that. It's the hassle and frustration over something so trivial. It's such a small order they'll likely LOSE money within the first few minutes screwing around with it. Total waste all around.

try signing out, clearing your browser cache and sign back in.  See if the transaction is in your account.  Every now and the nI have had delays and that usually cleared it for me.