Thanks but I had done all that. I'll just have to check tomorrow and hope it's there. Cheers.

I do agree that I have seen enough threads from folks who have not gotten download links and such that I think something is getting goofed up to the point where someone within Cakewalk ought to get it sorted out.
 
If I can buy stuff from the Dollar Store online, flawlessly, I would expect the Cakewalk store process to simply work.  Billing and payment systems have now been around for decades for web purchases.
 
IF there really is a problem at the Cakewalk end, this would just give ammo to folks who like to pounce and attack, and it leads to all kinds of non-productive noise.
 
I am hoping this gets fixed for you right away, 
 
Bob Bone
 
 

Yeah, I'd like to think I'm not one of those guys but all the little things are starting to add up. I can't do anything with the DAW right now because I have to get some other life nonsense together. I was hoping to just snag this quickly so at least I could learn little bits when I'm taking breaks. Kind of messed up my afternoon. :-/
 
Anyway... I'll see ya later, guys. Cheers.

Hang in there, bud.  You are one of the more rational ones in the forum, and one who's posts are quite helpful to lots of folks, myself included.
 
It will be most likely I am guessing sometime in the early afternoon that you would be able to get through to tech support.  I think they open support phones at 1 PM EST.
 
:)
 
Bob Bone

You have my sympathies. I hope things get better.

I wouldn't be surprised if their shopping cart software needs updating just like the old forum. 

@Bob... High praise and much appreciated and right back atchya. You go a lot further than I do or could. As far as support... is my memory broken or have they cut their hours back? I could have sworn they were open in the mornings before. Five hours a day only on weekdays... that's a pretty small window. I wonder what that's all about.
 
@gswitz... Thanks. So do I. Cheers.
 
@sharke... The store definitely needs some work. It is extremely odd in how it is set up and processes transactions. Especially that "Processing" bar that never resolves (at least for me). Never had to wait this long though. Still not there. :-/

The phone support hours have not changed as long as you have been using SONAR.

Yeah, I must have been remembering the Dealership hours. Anyway, I guess I'm starting to come off as a whiner. Don't want that. Take care guys.

The order on our end says it's still in the shopping cart with no payment. There are a few reasons this might happen, one being if you payed from Paypal but never "returned" to the Cakewalk store and closed tabs manually. It's an irritation we've been dealing with for a while with Paypal. I'm not sure if that's the case with this order or not. I'll get our customer service manager on it she's good at digging into these types of issues.
 
FWIW these types of threads do pop up from time to time, but they're not the norm. Most people don't bother to post about how their transaction went smoothly.
 
Re: support hours, we did this quite some time ago. The vast majority of people email us versus call us so we needed to allocate time for our staff to appropriately assist.
 
Sorry for the trouble Beepster, we'll get you sorted out.