• SONAR
  • Official customer support statement
2017/12/09 11:34:27
paul jenkins
This is copy and pasted statement from an ex cakewalk employee who is still working at keeping things going at cakewalk...not my words...
Hey all,
 
Let me help try to dispel some of the myths that seem to be making the rounds in this thread. I'm also being a bit candid here, and it probably won't be the stock response you'd expect at this point.
 
First, while we didn't specifically mention install/reinstall in the FAQ, we've mentioned there, and also now on our home page, that our servers and website will remain active, and there will be no changes to how you can access your products. I know the feeling you get when you read "at this time" or "as of now", etc, but that's the best way we can be open and honest with you. We have no control over what happens to us next, but we were told that moving forward, servers will remain up. There's currently no indicator that this will change, what day that could change, etc, so all we can say is what we know. As strange as this may sound, it's sort of business as usual for now. Uninstall, reinstall, and authorize as little or as often as you need. If it makes you more comfortable, get the downloadable installers and put them on a hard drive, another machine, etc. If one day someone decides to shut everything down, we'll have a plan in place for you to authorize without the server.
 
The less fun thing for me to bring up is all the mentions of bug fixes. Unfortunately, this is another "at this time" situation. Gibson has in fact ceased operation and development of Cakewalk products. Bug fixes are definitely part of what the development team works on, and without a development team... well... you know the rest. The few of us here have been working on plans A, B, and C for different scenarios. If we get sold, shut down entirely, or somehow repurposed, we're doing our best to ensure we have a plan in place for our users. Don't forget, we're still SONAR users too, and we still want it to exist as much as anybody else.
 
Though I may get some flack for this, I'll even mention Lifetime Updates. In short, it looks good on paper. If Gibson didn't shut down Cakewalk, it'd still be something we could honor. Of course, the term "Lifetime" should always be met with the question of "what lifetime?". During the promotion, we said "even if we change SONAR Platinum to SONAR ___, you'll still get updates" and believe it or not, we meant it. I personally would have looked with caution, but if the plan was for updates to be enhancements and bug fixes, and then charge for new content, instruments, and major features, the business plan now seems to make more sense. It's unfortunate that it comes off as a "too good to be true" situation, but considering annual updates were $249 on our site for just about all of 2017, I still think the price for the now dreaded LTU wasn't all that bad. I know of a certain industry standard that costs more for a single year anyway, and they definitely weren't handing out new features each month.
 
Now a question for you all: would it be helpful if we continued to update the FAQ when we receive new information, or to address some of your concerns? Otherwise, what do you think the best way for us to relay information would be? I'm open to doing whatever it takes to keep you all in the loop.

 
2017/12/09 11:46:03
GjB
It feels good to have this type of feedback from someone in the loop. I personally would like to be able to see information updates when they are available. We are all passionate about the future of Sonar and Cakewalk, so knowing what's going on behind the scenes feels in itself, like product support. Thank you.
2017/12/09 12:10:21
kevmsmith81
Thanks for the update.  I was hoping to pass on my thanks as well to Seth Kellogg who was the Cakewalk representative on Steam (which is how I purchased Sonar) as his profile has been replaced with some generic Gibson branded thing, so I assume he's one of the many who've been sent packing.  He was a huge help to me when I encountered a number of technical issues trying to install Sonar on a new machine and would have had to give up without his assistance.
2017/12/09 12:12:26
THambrecht
Thank you. This is very helpful.
2017/12/09 12:15:30
paul jenkins
yep it was on the tail end of another thread, I thought it should be made into a headline...thanx cakewalk guy.....awesome news..very helpful
2017/12/09 13:01:11
TotteG
Thanks Paul & "Customer Support" person!
 
Here's a link to the original post if someone want to read that thread:
http://forum.cakewalk.com/FindPost/3700288
 
There's also a reply from "Customer Support" person later in that thread:
http://forum.cakewalk.com/FindPost/3700634
 
Regards Thomas
2017/12/09 14:21:48
bitman
How did they ever manage to get word out from the pit of misery?
Thanks to whoever that is. 
2017/12/09 14:50:52
AndrewLMacaulay
A really useful post. And to answer your specific question, yes please - keeping us informed through this route means at least that we have some insight into what is going on, and can make decisions based on the best facts available...
2017/12/09 15:01:09
interpolated
Really not sure whether to leave Sonar and export to another format or not. 
 
I mean when will my copy stop working. If it's a checkmate situation then the company should at least freeze the license so it never expires or dies a software death.
 
Basically I don't really want to lose my stuff because of a decision by a guitar maker.
 
2017/12/09 15:16:20
pfossi
Thank you for the honest and straight forward information! I have purchased Studio One, but, plan on using SPLAT as long as I can. Don’t need the learning curve of a new DAW eroding my creative time! Yes, keep us posted as best you can. Gibson Corporate needs to understand the bad will they will create by closing down our GO TO software access.
© 2025 APG vNext Commercial Version 5.1

Use My Existing Forum Account

Use My Social Media Account