So I have a Sonar X2 issue where I am able to reproduce the problem. I send a tech support email and get no reply. A week later I send another tech support email, mentioning that my first email never received a reply. Now more than a week past the time I've sent the second tech support email... nothing. Am I alone in this? Maybe an anomaly? Or is this more of a widespread, bigger problem? 

They can be a little slow to respond VIA email. Best bet is to write down the ticket number of the emails you sent and call them. Reference the ticket number so they can bring the info up on their computer. If you are outside the US though it is unfortunately long distance but if you catch them at the right time you shouldn't be waiting long and if they already have your info they can get right down to troubleshooting. I got them to send me an email after with all the details so I could get off the phone quicker and have a written description of what I should do.

Bigger problem; you haven't listed your system specs and you contacted official support before letting the forum get first crack at trying to figure out what your system specs are.
 
The official problem reporter doesn't necessarily excite a response. A request for tech support usually does. 
 
http://www.cakewalk.com/Support/contact/default.aspx
 
 
best regards,
mike
 
 

mike_mccue
Bigger problem; you haven't listed your system specs and you contacted official support before letting the forum get first crack at trying to figure out what your system specs are.

 
Why this odd fixation with "System Specs" on this forum ?  I've seen it in several threads now........
 

So I have a Sonar X2 issue where I am able to reproduce the problem.

 
Don't you think we should learn what the problem is before prying for details ?
 
On a side note....I once received a response from CW to a support ticket....8 weeks after it was submitted.
 

They do not have many 4 day weekends but this last weekend was one of them.

Ignore mcq.  As usual, he is just trying to stir up trouble.
 
I believe once he may have been useful, but know just skulks around the forum like some lonely phantom of the opera.

In general - many issues can be assisted by folks in the forum, though certainly not all.
 
For the forum to be of any assistance, we would collectively need the details of the problem, as well as the specifications of the system having the issues.
 
The reason for needing the specs is that it helps people that are trying to help understand the environment where the issues are occurring, making it much easier to help diagnose issues.
 
For that reason, you will see lots of folks here in the forum add their system specs to the signature area of the forum profile, like you can see mine at the bottom of my posts.
 
So, perhaps we in the forum could assist - I would certainly be willing to try to help, if I can.  That being the case, would you mind giving us a crack at assisting?
 
If you would like attempts at assisting, please do detail the issues and also please list the specs of your system, and we will do our best to help.
 
Bob Bone
 

Their respond time varies. Normally 2-5 days but I feel it's taking longer these days. And it also depends on the level of the question. One of my recent tickets was left unanswered for about 1.5 month (I wasn't particularly in a hurry) so last week I submitted another ticket as a reminder (unlike Problem Reporter, tech support ticket number isn't available until you receive thier reply).

If I don't receive thier reply this week I'll probably post my question here (it's an issue Roland JP already confirmed so I thought I should contact CW tech support first).

It may be in your spam folder.

daveny5
It may be in your spam folder.

I receive their replies to all my other inquiries fine. Also, I tried to check the spam folder but couldn't locate it (I use GoDaddy web email).