That's weird..  When I looked at Daveny5's post a minute ago, it was blank, but now it says "It may be in your spam folder.", and Jlien X has quoted it..
 
Very odd.

Thank you guys very much for all the comments and such. I'll be happy to start another thread on the issue. It's a pretty straight-forward thing having to do with automation lanes containing midi. I have a set of steps to reproduce, would be interested to know if it get reproduced when others try it.

PS - I have the cakewalk.com domain in my safe whatever list on the spam filter (server-side spam filter). 

jb101
Ignore mcq.  

 
Sometimes I think about wondering why you don't have the character to walk your talk...
 
 
then I think about other stuff.
 
 
best regards,
mike
 
 
 
 
 

robert_e_bone
The reason for needing the specs is that it helps people that are trying to help understand the environment where the issues are occurring, making it much easier to help diagnose issues.

 
I understand all that but you don't see the same fixation on system specs on the three other DAW forums I frequent and users help each other just fine ( but then the guys who actually write the code participate there as well but that's a whole different subject). 
 
To me it reads like "we need your system specs so we can find something else to blame other than Sonar".
 
Maybe I'm just getting cynical in my old age.........
 

Teksonik

robert_e_bone
The reason for needing the specs is that it helps people that are trying to help understand the environment where the issues are occurring, making it much easier to help diagnose issues.

 
I understand all that but you don't see the same fixation on system specs on the three other DAW forums I frequent and users help each other just fine ( but then the guys who actually write the code participate there as well but that's a whole different subject). 
 
To me it reads like "we need your system specs so we can find something else to blame other than Sonar".
 
Maybe I'm just getting cynical in my old age.........
 

to me it really says, there are certain things that pertain to certain hardware, os , soundcards.
nothing to do with the blame game man  :)
 
ive tried playing that game of guessing but when it comes down to it if I know someones system specs I have a better idea of what im dealing with.
most pro tech's would say the same.
you call and the first thing they ask for is your specs.
a car mechanic just as well looks up your car's make and model.
 
 
its also about wasting time, cant tell you how many times ive gone back and forth with someone trying to problem solve their issues only to find out they're running an non supported os.
if someone feels defensive about giving system specs, I have no problems with that either, I don't take it personal, I just move on to help the next person.
because to me if someone does not want to give they're specs they are being defensive, and we have no time for that, remember we are all just helpers here.

I agree with you. At least if you list your specs you can forestall the helpful suggestions to check your spam folder.
 
 
To the OP,
 In my experience, if you send in a request for Tech Support and the situation can be improved by tech support they will contact you with suggestions. Sometimes it takes a while.
 
 If you send in a email request for support but you have simply highlighted and described an actual reproducible bug that has no immediate fix then it seems as if it is treated as an unofficial problem report and just like official problem reports of known problems it will be put on the back burner because there is no immediate fix available.
 
 It seems as if the support team uses their time on stuff they can be helpful with... at least that's my optimistic appraisal of what goes on.
 
 Ryan or someone may see this thread and look for your email and let you know the status.
 
 Sometimes the forum populace can help with suggestions of a work around. A lot of folks make a real good effort at helping with the work arounds.
 
 Good luck.
 
 
 best regards,
mike
 
 

Teksonik

robert_e_bone
The reason for needing the specs is that it helps people that are trying to help understand the environment where the issues are occurring, making it much easier to help diagnose issues.

 
I understand all that but you don't see the same fixation on system specs on the three other DAW forums I frequent and users help each other just fine ( but then the guys who actually write the code participate there as well but that's a whole different subject). 
 
To me it reads like "we need your system specs so we can find something else to blame other than Sonar".
 
Maybe I'm just getting cynical in my old age.........
 

If the folks here on the forum and at tech support hadn't asked for my system specs I would have a $2000 paperweight right now. It is called troubleshooting. Once you eliminate hardware issues as the source of a problem then you can move on to diagnosing configuration issues and THEN the software itself. How many times have we seen threads posted where the user submits a plethora of problems only to find out 30 posts later they don't even have an interface or they are running outdated hardware, OS or drivers? This is standard tech support procedure. Getting insulted when asked for that info is just bizarre. You want to get your DAW working. We want to get your DAW working and Cakewalk DEFINITELY wants to get your DAW working. What's the big deal of providing any potentially helpful info? By refusing to you only hurt yourself.
 
Not trying to be a jerk but it's very insulting to be attacked for trying to offer the best answers possible.

So cool. So edgy.
 

To the original poster:
 
We could have potentially already solved your issues for you, but instead you have chosen to blow off the multiple folks who have kept insisting that our awareness of your specs is of value to those that are FREELY offering to help you.
 
I don't know what the deal with you is where you feel compelled to go round and round on this, and at this point I really do not care.
 
I and others have helped MANY folks here in the forum, saving them from having to deal with tech support and all that entails.
 
So, good luck - you are being ridiculously stubborn and difficult to deal with, so I am QUITE done wasting my time with you.
 
While you are sitting there looking at your non-functioning software, perhaps you will eventually come to realize that your obstinate attitude has alienated someone who was quite willing to donate time and effort to assist you.
 
Too bad - it's too late.  I have moved on and will focus on helping folks that are less difficult to deal with.  I don't get this torqued very often, but there it is.  Enjoy your paper weight.
 
Bob Bone

Hi, Bob. The OP thanked us and said he'd start another thread about the problem (though I haven't seen it yet) which is probably a good idea since this one has been hijacked. It's one fellow in particular who's being his usual self and pooping on the concept of providing details. Can't blame the OP for that. Cheers.