Hi Bob,
 You may notice, if you actually take the time to read the thread, that you have chastised the OP for actions they have not taken.
 
 You have responded to other people's comments while demonstrating how short sighted this communities responses can seem.
 
 That is why I don't see any reason to respond to knee jerk requests for system specs... most of the guys that are the most aggressive about insisting they can be helpful can't even comprehend the meaning of a simple paragraph. 
 
 Good luck.
 
 :-)
 
 all the best,
mike

Well this thread has descended into right mess lol.

Dave...
Put your system specs in your siggy, it will appease those who want to see them :) also list your sound card too.
There are known problems with some hardware configurations, so doing this will mean any time in future you use the forum to trouble shoot, you will avoid the usual outcries of "what's your system/soundcard specs"

It would be helpful to list what version of sonar you are using along with what operating system, as well as if it's 32/64 bit versions.
Listing the problem details and steps to reproduce would likely get more people on the forum to try it and a few more support tickets to help back up the need for it to get resolved. 

Cakewalk no doubt have loads on their hands at any one time, there's plenty of bugs that need swatting and I know some will chime in and say otherwise, but just looking through this forum will show that. So the more support tickets/emails sent per bug, hopefully the sooner it will come to their attention. It would however be nice to have a sticky thread with known bugs list which is updated along the way to say it's been worked on or fixed. Some mods will no doubt come by and say "it's too much hassle" well, it wouldn't take long and it would probably put the smiles back on the faces of those on this forum who feel like they are being left out in the rain.

But you do respond to them... even when the request hasn't even been made yet like you did here.
 
:-)
 
All the best.
Beeps.

Received a auto response email.  That's it!  No questions, solutions, or follow-up.  I provided more than enough info.  Been waiting a couple weeks now.

LOL! Not listing system specs and asking for help is like walking into an auto repair shop and telling them something is wrong with my car and it needs to be fixed but I didn't bring it and I don't know what kind it is!

The tech support offices should be open today. Just call them. It really is the easiest way to get a response... and no I don't think it should be that way but it gets results. Good luck to all of you.

mike_mccue
Hi Bob,
 You may notice, if you actually take the time to read the thread, that you have chastised the OP for actions they have not taken.
 
 You have responded to other people's comments while demonstrating how short sighted this communities responses can seem.
 
 That is why I don't see any reason to respond to knee jerk requests for system specs... most of the guys that are the most aggressive about insisting they can be helpful can't even comprehend the meaning of a simple paragraph. 
 
 Good luck.
 
 :-)
 
 all the best,
mike

Mike - the specs are only a portion of the issue that I posted on.  The two things that have thus far been stubbornly missing from the original poster are:
 
1.  ANY details on the issues he is complaining about
 
2.  The system specs - and if you will notice, if YOU take the time to thoroughly read my post, I asked politely for a combination of the details of the issues at hand, and the system specs to go along with that, which in my experience has made it quite a bit easier to address issues for someone.
 
My simply asking for system specs with no idea of what the issues are would be quite silly, and I did not do that.  
 
There have been a BUNCH of back and forth threads where folks have indicated a willingness to donate time and effort to helping the original poster, but he seems stuck on the whole idea of providing enough information for anybody to be able to help him.
 
He is certainly free to go through life as he pleases, and I made/make no judgment of that.  I simply have decided that my continued presence in a thread where the poster does not seem willing to provide any meaningful information (thus far), is a waste of my time, because I cannot provide any assistance without some knowledge of the issues, and of the system the issues are occurring on.
 
In one of the original poster's replies, it seemed like he was planning to detail the issues in another thread, and I will CERTAINLY look for such a thread, so that I CAN try to assist.
 
What I do NOT need is for you to decide for me what I have or have not read, when you yourself have not completely read MY posts.  I am not trying to be argumentative with anyone - I am simply stating that without enough information to go on, there is nothing I can do to try to assist, and if my requests for that information do not result in a subsequent posting of what I feel I need to be able to help, then quite simply I am going to move on.
 
I think I have had a pretty good track record of helping folks to the best of my ability, sometimes when others have given up on the thread originator, and as I indicated earlier and again here, should the information I requested get posted, I would STILL do my best to provide assistance to whatever these issues are.
 
If that is not good enough for you, Mike, then I suppose there's not much I can do for you, and I'm sorry someone seems to have peed in your cornflakes.
 
In the meantime, I will keep an eye out for the new thread the original poster here indicated he may put out there, with the detail on the issues, and if so, I will in fact try to help.
 
Bob Bone
 

Bob, there is a related post you might find helpful

????????
Sorry but I don't understand. I don't see any stubbornness in the OP's posts (there are only two, aren't they?)
I think the reason why he chose to start a new thread is because the title of this thread is about CW's response to support tickets, so if he continues using this thread to ask for help on the issue he's having, users who have a solution may not read the thread because of the title. Of course, the OP could change the title, but then those who notice the thread and kindly try to help him will have to spend their precious time reading many posts on how important it is to list specs in the signature block.

I think I understand now. It sounds like Bob has tried to help this fellow before. He usually doesn't unleash his thunderous rage until he's exhausted all avenues. However looking at the link scook posted it doesn't sound hardware related but he did list his specs anyway.
 
Let's all take a deep breath. All is well.