DaveWalton
Thank you guys very much for all the comments and such. I'll be happy to start another thread on the issue. It's a pretty straight-forward thing having to do with automation lanes containing midi. I have a set of steps to reproduce, would be interested to know if it get reproduced when others try it.

PS - I have the cakewalk.com domain in my safe whatever list on the spam filter (server-side spam filter). 

Thank you for starting the additional thread on this issue - I didn't realize it had gotten started as I did not see any reference in here to it.  I will take a look at whatever you posted there and if I can assist I will.
 
Bob Bone
 

the only thing wrong with these threads is that there is a line.
I've been in that line before, you've been in that line before.
it gets frustrating to see others cut in that line.
does it not ?
 
if we all stomped our feet a few times and said cakewalk is ignoring me, we could fill up pages and pages of threads.
I waited 3 weeks one time. shame on me.
I learned the hard way, so now I just call.
calling gets me through, problem solved within an hour(well not always solved but you see what im saying)
for those outside of the states, well you have my sympathy's.

Someone lock the Sh*t out of this thread.
 
Rubbish.

markyzno
Someone lock the Sh*t out of this thread.
 
Rubbish.

LOL +1
 
To bad the new forum didn't come with a flush handle that would send it somewhere
besides the CH...never to be seen again.

maybe it should be a sticky? like: list your specs, defrag your hard drive, don't use free VSTs, don't use asio4all.... pffft

If this is true I'm horrified to read that the support via email is so bad. Being from the UK, there is absolutely no chance I will be calling Boston. My free minutes don't work that way ;-)
Obviously the Europeans are a small percentage of the Cakewalk market which is fair enough, but one of the guys from cake mentioned recently that in the past, they tried a 'paid' support service which died a horrible death. I'm sure this would work if the price was right if and if it were implemented in the right way, especially for those of us that rely on email as a means of contact. If it wasn't for this forum most of us Brits etc would be in a real state, waiting for an answer, especially with those waiting times.... Or is this the exception rather than the rule?

Some people have mentioned that Roland UK will try to help with Cakewalk related issues.

It's NOT the common trend for people to have to wait long to get email replies. Basing this off of hearsay isn't really going to give you an accurate assessment. Most customers get replies within the same day or next business day. Also, we often get these types of complaints from people who don't fill out the proper form, or blindly email our addresses versus using the forms which puts them way at the end of the line. Overall, most cases are actually replied to pretty quickly.
 
With that being said, sometimes support tickets do slip through the cracks. I was able to locate the ticket that came in last Tuesday, which looks like we didn't get to prior to the holiday weekend.
 
DaveWalton, I'm really sorry for the delay. I've assigned one of our guys to look into your case today.

Thank you so much! 

I did get a reply from tech support. I think they saw this thread and then took a look. My "ticket" or whatever you'd call it just kind of fell through the cracks a bit.
 
As it turns out, it is a reproducible bug. It doesn't happen when rendering using fast bounce (for whatever reason) but apparently only happens using real time bounce/render.
 
Anyway, thanks to the Cakewalk support folks for following up on this!