• SONAR
  • Very Bad Feeling about Cakewalk. (p.11)
2013/07/01 16:35:49
bapu
Guitarmech111
I would like to use what I paid for as a loyal Cakewalk supporter and user, but I don't know how long that will last.




Probably as long as your current mobo, discs, memory and vid card are stable?
2013/07/01 16:41:19
Keni
mike_mccue
I think they are waiting on Karl to finish the video.
 
I'm hoping that X3 has touch anything custom color choices, that actually work, and that each take lane will have layers, that actually work.
 
It is going to be awesome.
 
 
 
best regards,
mike




Nice to hear you so positive Mike... I sure am looking forward to being "rewarded" for this long quiet treatment and wait for fixes...
 
Keni
 
2013/07/01 16:51:36
Keni
Andrew Rossa [Cakewalk]
It's not realistic to expect us to communicate about product plans, road maps, or business plans. I understand the frustration but don't take the silence as a sign of something bad. FWIW, this kind of speculation has been happening for over a decade. It's nothing new. We are all hard at work and when we have something we can discuss, we'll definitely communicate that to our customers via our website, emails, and forums. 
 
I do want to stress that anyone having serious issues should always contact Cakewalk support directly. We are happy to help out and often times a quick call can resolve an issue. 
 
 


Thanks for dropping by and posting a note Andrew...
 
Even this is better than not hearing at all... Yes, we've all complained about this many times before... But let's face it, this is often our only way to work at getting "your'" attention and hopefully get some kind of news... Sorry if it's pesky, but if we're having issues with design "flaws" as opposed to hard core bugs, there's noting that a service call could do...
 
I appreciate your hard work for many years as well as the other members of the Cakewalk team, but as the size/numbers increase there is less personal contact with the company and  that is understandable...
 
So I, myself apologize for the nag, but I think you can understand the frustration on the users' side as well... We don't expect you to give away secrets or announce timeline that will be mocked if not met... Simply to do as you just did... Remind us that we're being heard and that the future looms large! ;-)
 
Thanks again for the words... I feel better even tho I know no more!
 
Keni
 
2013/07/01 16:56:43
Spencer
While it's certainly refreshing to see bakers participate in this thread, I think it's safe to say the vast majority of users would interpret the "can't comment on whether or not X2b is coming" as "X2b isn't coming and you can expect to have to upgrade to X3 to get any updates to your product", and I don't see how that's any better than maintaining unneeded suspense on the matter more than 6 months after the last patch, regardless of whether X2b would come out next week or next year.
2013/07/01 17:01:54
Grem
dubdisciple
and the entire back and forth with Andrew is exactly why I have no problem with Cakewalk staff avoiding these kinds of threads.  Nothing he says short of  "yessa boss, we's a workin on dat night and daaaaaay and will have it purrrrfected   and X2b with coupon for a bj by noon"  will avoid the endless stream of things he obviously cannot give us any more info on.
 




Exactly! And they proved it over and over again no matter what CW reps said!
 
Very well said dub! Couldn't have put it better myself.
 
On a side note:
Why would someone want to kick a dead horse straight in the balls? And then be proud of that fact?
 
I wonder about humanity sometimes.
2013/07/01 17:02:45
Keni
Ryan Munnis [Cakewalk]
mike_mccue
 
"FWIW, this kind of speculation has been happening for over a decade."
 
Yes, very much so. Each year we have waited only to learn that we are going to have to pay for the bug fixes.
 
Indeed, there was a claim by Cakewalk's CTO that X1 featured fixes for 10 year old bugs in it.
 
I don't need to speculate, I paid for 10 upgrades and I got some bugs fixed by being patient.
 
When does X3 come out?


There's more to every release than just some bug fixes. Narrowing it down to just that is pretty misleading and unfair. All new versions of products have fixes for old things... that's not exactly unique to SONAR. There was a lot of other work and tons of new features that went into the last 10 versions. Surely you can't ignore that?


 
Wow! Ryan too!
 
Thanks for chiming in Ryan... I guess something must have just "broke" allowing the two of you some time to talk with us...
 
I have always been pleased with Cakewalk's relationship with the users and all the many extras "you" have always supplied with giving us more than we ask for most of the time... Very pleasing even when much of it is not useful to me. Sonar has come a long way and I look forward to my future with you guys with great relish.
 
I know I'm frequently harsh in some of my attitudes. But over the years I've found that many of these things I stand up about get resolved eventually, so my staying on it seems to be working! ;-)
 
So, now onto the future!
 
Again, thanks for joining in the chat here...
 
Keni
 
2013/07/01 17:07:29
Keni
Nicely said Ryan...
2013/07/01 17:12:08
cclarry
Andrew and Noel both have made it quite clear, in this thread, and in previous threads...

That Cake will do what they want, when they want, whenever they want...
and that they will tell you "only what they want to tell you"!!!
 
If you don't like it....abandon ship....that's the only choice there is...

I'm not being negative, just realistic..they have openly stated that...

So why go on and on about it?  Use it...or lose it....simple...

I, personally, continue to use it, in the hopes that things change...and because I've already invested in it...
but I haven't limited myself to JUST X2...the other things I need to do, that X2 doesn't provide, I do elsewhere...

You'll never get "all your eggs in one basket" so you might as well face it...

The only advantage to the other programs is that their companies communicate to the users, in both company AND non-company forums...
and they get fixes out ASAP....

So, if the silence bothers you, then find another "ship" to sail...that's all I'm sayin'....

I've got 5 ships in the water...and they ALL get me where I'm going...just some do it faster and 
better then the others...but sometimes you have to call one of the others up if the "engines" go out...
and you have to get the passengers off the boat...

Happy Sailing boyz....
2013/07/01 17:13:44
HeatherHaze
Let's see, there are maybe half a dozen people posting here that claim to be so unhappy with the lack of news on an X2b update they're ready to jump ship.  Some of those people don't even own X2 yet.  Some who do, haven't even't contacted support with their issues, at least some of which are probably fixable.  Yet even after an answer has been given (we're aware of your concerns, thank you for the input) they're still here, complaining about the same thing, asking the same questions, and making the same threats.  How droll.  
 
Meanwhile, there are thousands of satisfied Cakewalk customers who are making the software work for them.  Do I want to see an X2b?  Yes, of course I do.  But the responses from Andrew and Ryan have more than satisfied me that our concerns have been heard, loud and clear.  So at this point, it's really up to Cakewalk.  All this kvetching is rather silly, honestly.   
 
Cakewalk has left me hanging on bug fixes before.  There was a quirky little MIDI bug in 4.0 hardly anyone knew about, but that affected my particular setup.  A fix never made it into any patches.  When I finally upgraded to 8, and then X1, I found the bug was gone.  It probably never really got "fixed"...it just didn't survive the major changes to the code.  And that may be what some of the X2a bugs require.  Sorry--that's just the way it goes.  
 
The folks at Cakewalk are incredible programmers and engineers, but they're not magicians.  X2a is already a great product, even considering a few minor glitches.  So the execs at Cake have to decide if devoting their resources to fixing minor issues in the current release is more profitable than working on the next version.  What do you think the answer to that is going to be?  I honestly don't know, but my feelings are leaning towards putting the fixes in the next major release.  That may not be what people want to hear.  But think of it this way.  If X3 has some really appealing new features, how many of us wouldn't jump on that, especially knowing any niggles in X2a have been fixed?  Given that, I'm not sure it makes sense for them to release an X2b.  I hope they do, but if they don't...well, okay.  It's not going to make me stop using and loving Sonar.  
 
I freely admit I'm a big fan of Cakewalk.  But there's a reason for that.  It's not just blind loyalty.  They offer a product that suits my needs and style to a T.  There may be a few gotchas in X2a, but that's nothing new to any software.  If and when I bump into any specific issues that stop my workflow or prevent me from doing what I want to do, I'll certainly bring them up both here in the forums, and with tech support.  What I won't do is start ridiculous threads about how "bad" I feel about Cakewalk, threatening to jump ship if I don't get my way.  
 
Just my two cents.
2013/07/01 17:37:50
brconflict
HeatherHaze
 
If X3 has some really appealing new features, how many of us wouldn't jump on that, especially knowing any niggles in X2a have been fixed?  Given that, I'm not sure it makes sense for them to release an X2b.




Marketing guys eat this up. Sure, it makes sense to bypass X2b. If the features in X3 aren't enough to get people to upgrade, the fixes might do the trick. This is an age-old trick that happens to work.
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