I bought a Sonar X2 upgrade this afternoon. After some four hours I still see no serial in my account (X2 is on the list of registered products and I did receive a mail about the purchase) and the downloadlink shows a download key but no download links. Is this because it's Sunday and will everything be processed on Monday? I was hoping to install X2 today but with this pace it's not going to happen.

They may be a little slow. I do not think we will know why. http://forum.cakewalk.com/FindPost/2849043

Ah, ok, so I am not the only one. In that case I will be patient. Although apparently that other guy DID get the download...! I have neither. Well, if I still don't have anything within 24 hours, I will contact CW.

Anyone here who knows where the CW offices are located? US east coast, west coast? Depending on their location I will have to have a bit more patience or not. ;) I live in Europe so it's already day for a looooooong time but I still don't have a downloadlink and serials... 

CW is located in Boston, on the East Coast.

Check your spam folder. 

The last few times I bought things they sent the serials  in emails to my email address I registered with. So it was different from the one I use most now. 
 
I don't recall if it was a weekend or not when I bought the packs..... but they were actually there in a matter of minutes ... the DL links and the serials and the authentication numbers as well..... IIRC..

There isn't mail in the spam folder (at least not from CW) and besides: the downloadlink and serial should be available in My account on the CW-site too, so even without mail I should have access to everything I need. 
 
Anyway, it's about time to open the offices in Boston (thanks SteveC!), I think, so I am going to give at half an hour and then I will send a mail. ;)

hellogoodbye
I bought a Sonar X2 upgrade this afternoon. After some four hours I still see no serial in my account (X2 is on the list of registered products and I did receive a mail about the purchase) and the downloadlink shows a download key but no download links. Is this because it's Sunday and will everything be processed on Monday? I was hoping to install X2 today but with this pace it's not going to happen.

Hello,
 
I checked out your order and it didn't fully process (returned an error code). I tracked down your email and our Customer Service Manager is on it. She's going to send you an email shortly when she has more information.
 
(BTW, official contact info/hours etc are all listed here: http://www.cakewalk.com/Support/contact/default.aspx)

Ryan Munnis [Cakewalk]
 
Hello,
 
I checked out your order and it didn't fully process (returned an error code). I tracked down your email and our Customer Service Manager is on it. She's going to send you an email shortly when she has more information.
 
(BTW, official contact info/hours etc are all listed here: http://www.cakewalk.com/Support/contact/default.aspx)

Cool, thanks!!!