Beepster
I'd be PO'd if I ordered a fancy DAW system and they let a rookie build it unsupervised. Letting him have a crack at it AGAIN afterward would be unforgiveable. I was looking at those Creation Stations before I decided to just build my own. Glad I didn't go that route.
And I think John means Jim Roseberry from StudioCat.
Hope you get it sorted. That sounds like a nightmare.
I built my own rig too, and although I don't have V-Studio 700, I didn't have any issues
....BUT....one thing I learned before I proceeded was how very easy it could be to ruin an IC board component or even the MoBo itself simply by ignoring the anti-static precautions:
ie: not wearing an anti-static wrist band, or simply grounding one's self to the chassis regularly before sticking their hands in there.
Now I do highly doubt that would be it, but they don't warn us about that for nothing.
My point is, that if some 'monkey' who does this all day, day after day for Sweetwater got lazy & complacent, then he could have easily let his work ethic slip, [as evident everywhere these days], and caused some unforeseen, but hard to trace damage.
At this point, and after that kind of money, I'd definitely call Jim Roseberry.
I'd also consider trying a new hard drive at the very least and start fresh, but I'd call Jim first.
That rig should still carry a warranty as well.
Even my MoBo came with a one year warranty even though I built the rig myself.