jonnewyork

Here's a clue. The question you are asking can only realistically be answered by the people who designed, built, tested, and released the software. The chances of another end user being able to go into depth with you on why a piece of software requires specific steps in order to solve an intermittent problem are slim, at best. 99.9% of the people on this forum are end users, just like you. So, why the hell would you EXPECT them to know the answer to why an esoteric problem occurs, and why you need to take specific steps to address it, when you (another end user) have no clue?
 
Got a problem, contact tech support. Good luck.................
 

Earwax

jonnewyork

So, why the hell would you EXPECT them to know the answer to why an esoteric problem occurs, and why you need to take specific steps to address it, when you (another end user) have no clue?

 
What the hell makes you think I EXPECT them to know the answer?
I never said I did. All I did was ask. I just bumped the thread because there's a lot of traffic at this site and I thought I'd give people another opportunity to see it in case there are users who encountered similar situations and found a solution or a work-around who hadn't seen it. I'll let it drop now.
 
I know this is the internet, but please try to be a little less arrogant.

jonnewyork

Earwax

jonnewyork

So, why the hell would you EXPECT them to know the answer to why an esoteric problem occurs, and why you need to take specific steps to address it, when you (another end user) have no clue?

 
What the hell makes you think I EXPECT them to know the answer?
I never said I did. All I did was ask. I just bumped the thread because there's a lot of traffic at this site and I thought I'd give people another opportunity to see it in case there are users who encountered similar situations and found a solution or a work-around who hadn't seen it. I'll let it drop now.
 
I know this is the internet, but please try to be a little less arrogant.

Usually when people ask a question, and want to bump a thread for more answers, they simply say "bump". In your case, the "eye rolling" emoji in your bump indicates exasperation over an unmet expectation. I figured you knew this. I'm guessing that's why you used it. If I read your intention wrong, I apologize.
 
As for arrogance, I'm not sure how prodding someone to say thank you for help given is arrogant, but okay. Also not sure how confronting someone on what appears to be an unrealistic expectation is arrogant, but okay. However, sarcasm in the face of help offered can certainly be construed as arrogance, hence my reply to this

jonnewyork
I mean, why do I have to run diagnostics and do troubleshooting all the time, just to open a project?
 Do you need lock picking or safe cracking skills because every other day your key won't allow you to enter your house?

 
But, what the heck. By the way, did you read this thread?
 
http://forum.cakewalk.com/Turn-Off-Fault-Reporter-m3704078.aspx
 
Maybe it will provide some clues for you. At any rate, good luck, no hard feelings on my end.

Earwax
 
 the "eye rolling" emoji in your bump indicates exasperation over an unmet expectation.

I had no idea the emoticon was so fraught. I wasn't even thinking of it as eye-rolling, since it looks like people do when they're thinking -- they are actually accessing different "files" in their brains.
 
Anyway, sorry for the inadvertent smiley abuse ;-)

But, what the heck. By the way, did you read this thread?
 
http://forum.cakewalk.com/Turn-Off-Fault-Reporter-m3704078.aspx
 
Maybe it will provide some clues for you. At any rate, good luck, no hard feelings on my end.

Thanks. I read the thread.


I checked "always use offline help" in prefs; that should fix it.
It just seems odd that I should have this problem -- I've been using Sonar since Sonar 6 and it has never cropped up before.
 
Anyway, thanks again Earwax, and thanks Chuckebaby. Sorry for any misunderstanding.