There's a record button???? What will they think up next.

John
Your best bet is contact CW via support. There is a place to get in touch with them there. 

FWIW: I had a question concerning one of Rolands products, sent the question to Customer Support and received a polite, informative answer the next day. Worked for me.
Walt
 

John
You have every right to send a letter to anyone you wish. Whether it gets read is another matter. 
 
If you think this forum is in some sort of control or that anyone on here has any more clout because of being here you are mistaken. Be grateful for having a company forum to post to when you feel the need.  Keep in mind it is and always has been a peer to peer forum.  

I have ask them, to show themselves. Of course, I have the right to write, but I am asking, what is a good business practice, to be heard. Thanks, for you help John, but  I asked them. They can ignore this, miss this, etc...


I am executive in Hotel industry, and every complain is given utmost importance. Because, every customer is needed. Why  this should be different.
 

It just is.
 
 
 
 
 
 
 
Hard to believe... I know.

I would try a letter to Customer Support. Couldn't hurt and if you aren't satisfied escalate to the next level up and so on...and so on.

PGM

John
You have every right to send a letter to anyone you wish. Whether it gets read is another matter. 
 
If you think this forum is in some sort of control or that anyone on here has any more clout because of being here you are mistaken. Be grateful for having a company forum to post to when you feel the need.  Keep in mind it is and always has been a peer to peer forum.  

I have ask them, to show themselves. Of course, I have the right to write, but I am asking, what is a good business practice, to be heard. Thanks, for you help John, but  I asked them. They can ignore this, miss this, etc...


I am executive in Hotel industry, and every complain is given utmost importance. Because, every customer is needed. Why  this should be different.
 

If what you say about yourself is true then it seems to me you would know how problematic this would appear to an executive. Your title is provocative and you offer no subject for them to answer or even comment on.   
 
You should know that posting on a peer to peer forum in hopes of getting a "bigwig" to enter in to a dialog is highly unlikely. Nor can we see you trying to solve your issues on this forum.  We are not perfect but we do have a good track record in solving problems. By trying to contact a CW employee here and not listing the reason there is not a lot any of us can do except say good luck. 
 
I do hope you get to talk to a CW person and I also hope its the CEO. But I doubt it. 

You have a better chance of getting a reply via customer support than posting on a user forum.

John

If what you say about yourself is true then it seems to me you would know how problematic this would appear to an executive. Your title is provocative and you offer no subject for them to answer or even comment on.   
 

Personally, I think this is the key...   A hundred different members could post something similar to the OP.   So which one should the designated "bigwig" reply to, and more important, why?  I'd imagine that without any real, useful content to read, it's all white noise in the background...
 

I would hope the "bigwigs" would be doing their jobs and leave scrubbing through page after page of whiny threads to someone at a much lower pay grade.  Not implying this thread is whining, but stating the obvious fact that this forum runs the gamut topics, but far too many are in the whine category.  Even the moderators have no time to cater to every whine thread on here, so i would hate to think some six figured salary guy would sit around reading Joe NeedMidol's latest rant about why he is going back to 8.5.

PGM
Who are all these people mentioned. Titles. Do they work for Cake. How do we tell majority steakholder, name, about some stuff that needs improving.? How do we tell Roland, to stop treating Cake in their global marketing scheme, so we can at least stir a little.
 
CEO, is Micheal Hoover, former left after 25 years at the desk. What do you mean he is busy, he should be reading these pages daily.

If I were the CEO of Cakewalk I would never read this forum. I might post here once in 25 years but I doubt it. What would be gained from that. You don't tell a company what to do. You may point out your observations and offer feedback. I do that with my state senators all the time. Yep they write back. A CEO will too if you offer something insightful for them to comment on.