The survey offered in your Store Account, strategically very well-hidden (for Producer Owners) I'll admit, is a great way for Cakewalk to at least test the waters for where they need to spend resource hours to appease us. GO FILL IT OUT!! GO FILL IT OUT!!

John, you have over 20, 000 posts...are you a member of a Cakewalk focus group ( or similar in Nature) were you can meet, talk with highest executuves, and give them your perspective. ( what we say) Of course, this can be done via internet.
 
This is not a call to undermine, but to help. First this has to be solved, the process of gathering pertinent information ( valid). This is not a call to report a bug or bugs.......Cakewalk is missing a Process, and I am not talking about customer service.
 
Rabeach says, you do not tell company what to do......I took a f...door of my office, so all my team members can came and see me anytime they like. And i copy that from ebay CEO......
 
Do they want to be a leader or follower.
 
 

The Cakewalk employees wear BIG WIGS?
 
Who knew!!??!!

PGM, I get what you are trying to say and still think the forum is just too inefficient for that sort of thing.  I'm sure if someone said something absolutely revolutionary on these boards (unlikely), someone would kick it upstairs to the point where someone who read it mattered, but browse about  100 pages deep into this forum and what you are most likely to run into is different variations of the following:
 
1) Help me  [fill in a process or technique]?
2) Does Sonar have [fill in a feature]?
3) complain complain complain
4) I wish Sonar could....
5) Someone giving a tip
 
It's a user forum so there is nothing bad about any of those things, but  it's harcly the place for a CEO to look for answers.  Even the surveys they send out probably are more useful to them than combing through the endless random threads here.  Obviously Roland/Cakewalk does not heed every suggestion from every board genius that thinks he has the answers, but over the years i have seen  features implemented that appear to have some root in customer feedback.

PGM
......Rabeach says, you do not tell company what to do......I took a f...door of my office, so all my team members can came and see me anytime they like. And i copy that from ebay CEO......
 
Do they want to be a leader or follower.
 

My clients, sub-contractors, contractors can reach me any time. I always listen to them and make every attempt to serve them but none of them get to tell me what to do with respect to my business. You and I disagree but I still respect your opinion. 

You won't be able to start at the top. Talk to a local manager and let him work it up the chain, if appropriate. If you're just going to make a complaint, you won't get very far. Starting out by calling him or her a BIGWIG is not a good start. 

bapu
The Cakewalk employees wear BIG WIGS?
 
Who knew!!??!!

Yes, but only the really important ones!
 
 
As far as the rest of the discussion goes, I guess I just don't follow the connection between employer>employee or contractor>client relations, and a company's public (peer-to-peer) forum.   One that has what...  at least hundreds of members, most anonymous?  
 

I may have gotten sidetracked commenting on business philosophy and why all businesses are not run alike. Which may or may not have anything to do with his/her intent with the post. No one knows for sure but I feel it is highly unlikely that the OP will get a Roland and/or Cakewalk executive to respond to the thread. The best way I know of to speak one on one with a public traded company's CEO is to be a major stockholder. But as pointed out by others anyone can email these people.

The best way to ask for new things is through the tech support page.... I believe they have a "Request Features" link or button...... but I don't think they listen or read the posts.

Ok, its easy go get in touch with them, via LinkedIn....You can see who left, who got promoted,who remained.....It is clear that Roland does not want to "clean" the boat.

Seth P is gone. Bendon got promoted! I think its a good thinking from Roland.( Japanese)

You are all reading about Ilok problems and Pro Tools. My friend, has lost a thousands of dollars in lost customers. This is the Sonar opportunuty. But they have to improve by giving us updates, fix bugs, for once find our solution when crash occurs, that you do not have to restart....And mostly, on X3, give everything you got and more. Stop holding.......

Roland has to integrate you in your system, as equal, as fiasco with v700 and v100 is related to their Boss digital recorders. If you compete between yourselfs, before you hit market, what do you expect. Now, you can purchase a new v700, with sound module with Sonar x2 for 2.5k.