• SONAR
  • Did You Get the Sonar Survey??? More Important Did You Respond??? (p.14)
2013/06/17 11:22:59
brconflict
I never received a survey from Cakewalk.
 
[EDIT] Found it with a very deliberate search. Why couldn't that come in an email? I would have totally missed the survey otherwise. That's not very effective.
2013/06/17 12:51:06
Shambler
scook
If you own Producer, there is a link to the survey in your store account (at least I just noticed a link in my account). In order to get your email fixed up you probably need to work with Cakewalk directly. The one time I noticed an email issue, I send Andrew a PM and he took care of it.


Thanks scook, didn't see that!
2013/06/17 22:21:56
daveny5
Yes. What's it to you? 
2013/06/17 22:27:54
lapieuvre
Do you need X2 to respond to the survey?  I didn't get it and I can't find it in my store account
2013/06/17 22:43:56
scook
Yes, it is a survey for X2 Producer users about their experiences with X2 Producer
2013/06/19 11:37:38
brconflict
Cakewalk should email the surveys, not put them in the store. I didn't know to even look there until I read about it on this forum.
2013/06/19 12:06:39
scook
They did email the survey notice twice. If you are receiving the newsletter and use X2 Producer you should have received the email. If you are not receiving the newsletter or failed to receive the survey notice by email (and use X2 Producer) and want the email, that can only be resolved by directly contacting Cakewalk.
2013/06/20 13:50:32
brconflict
Interesting. I do receive emails almost every week from Sonar regarding updates, crash reports, support updates, sales, and such. Never received one telling me about the survey. I just went back through all of my emails from Cakewalk over the last 2 years. No surveys. I'm an X1/X2 Producer Owner, and registered these products.
 
 
2013/06/20 13:55:01
brconflict
Sidenote: It takes Cakewalk a LOOOOOOOOOONG time to evaluate a crash report (or rather, to respond). I've gone for months from reporting a bug to when I receive an update from Cakewalk regarding the bug report. Half the time I have no idea what bug I was reporting it had been so long.
 
My perception is that Cakewalk is dangerously under-staffed, or these guys are overwhelmed with issues, new features, testing, or conversions to re-vamp the code. As a customer, though, my perception IS, Cakewalk Development is totally under-staffed.
 
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